Store Protection Specialist

Job Description Help for Job Description. Opens a new window. Positions available in Land O' Lakes and Wesley Chapel.

GENERAL PURPOSE

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact and greets all Customers in a prominent manner deterring opportunity for theft by demonstrating "command" presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage.

ESSENTIAL FUNCTIONS

Maintaining Safe & Secure Environment:

Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers. Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues. Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships:

Provides Customer service by prominently greeting Customers, making eye contact, and answering questions. Treats all Customers and Associates with respect. Demonstrates customer service and interpersonal skills at all times. Recognizes Associates using Company recognition programs. Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc. Other duties as assigned to support Loss Prevention initiatives. Personal and Store Brand Represents and supports the Company brand at all times. Adhere to Company dress code.

Mitigating Theft & Fraud:

Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior. Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Communicates to Store Leadership and Loss Prevention Leadership. Adheres to Company policy for external theft response. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage:

Increases Store awareness on processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives. Observes and validates proper checkout procedures for Customers and Associates.

COMPETENCIES

Manages Work Processes. Business Acumen. Plans, Aligns & Prioritizes. Builds Talent. Collaborates. Leading by Example. Communicates. Ensures Accountability & Execution.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED

High School education or equivalent required, AA degree preferred . One year retail supervisor experience or similar training preferred . One year loss prevention/security training preferred . Active Security Guard License preferred . Ability to work in a fast-paced environment. Communication skills. Demonstrated ability to build and maintain relationships with the Store team. Customer service skills. Proven ability to resolve conflict. Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

PHYSICAL REQUIREMENTS/ADA

Consistent timeliness and regular attendance. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Must be able to regularly raise or lower objects more than 25 lbs., from one level to another (includes upward pulling). Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need). Certain assignments may require other qualifications and skills. Apply online via employer's website. Must click Apply for more information.