Fraud Analyst II - Temporary

Monitor and detect potential fraudulent activities in a timely and effective manner. Analyze and detect fraud trends, patterns and common points of compromises on portfolios to mitigate exposure to risk through implementation of preventive actions.

Responsibilities:

Daily monitoring of monetary and non-monetary transactions for potential fraud.

This may include:

Numerous real-time queues, for the prevention and detection of card fraud using case management /alert system.

Channel reports or tools to detect any unusual activity or fraud patternOut-of-band reports generated different ApplicationsOften Tags and identify Possible fraud PatternsAlways reviews numerous real-time alerts and non-realtime, for the prevention and detection of card fraud, ACH fraud, IVR, Personal & Business online banking.

Always performs outbound call backs for the following scenarios: verify transactions with high amounts, anomalies in the fraud alerts outside customers normal behavior, etc.

Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impact.

Processes all disputes according to regulatory guidelines Adheres to all rules and parameters set by the Fraud Prevention unit, Risk Management and Security Areas.

Provide daily case information for further analysis and investigation.

Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner.

Keep abreast of Fraud trends that impact financial payment industry.

May represent Fraud Operations in cross-functional initiatives to proactively prevent fraud.

Maintains or exceeds established standards for customer service. Demonstrated ability in leading root cause analysis Strong analytical, interpretive, and problem solving skills, which will require interpreting large amounts of data and its impact in both operational and financial areas requiredAbility to organize/manage multiple priorities and projectsAbility to develop effective working relationships, internal and external to Fraud, Claims and DisputesMust be adaptable to changing work priorities to address fast-moving fraud trendsMinimum Education and/or

Certifications Requirements:

Associate Degree or equivalent of experienceABA Certificate in

Fraud PreventionMinimum Work Experience Requirements:

One years of banking experience.

Ability to multi-task, conflict management, and telephone etiquetteExperience in a card payment or loss prevention environment preferred. Flexible schedule to work nights, holidays and weekendsTechnical and/or

Other Essential Knowledge:

Fluency in Windows Operating SystemsFluent knowledge in

Windows Office:

Outlook, Excel, Word and PowerpointFamiliarity with multiple browsers, multiple tabs, window navigation and instant messenger toolsBasic eCommerce specific to banking portals, online authentication, identity and fraud protection highly desired