Loss Prevention Supervisor

Description Essential Duties and Responsibilities Leadership & Professionalism Lead and coach the LP team to ensure consistency, professionalism, and alignment with company values. Set and maintain a positive tone for the department, modeling respect, composure, and accountability. Maintain professional boundaries and act as a role model for Agents and peers. Communicate clearly and respectfully with internal partners including Operations, HR, Inventory Control, and Facilities. Support and implement decisions made by LP and DC leadership with consistency and professionalism. Demonstrate a growth mindset by remaining open to feedback, adapting to change, and pursuing continuous improvement. Department Oversight & Productivity Provide day-to-day leadership and direction for the Loss Prevention team, ensuring consistency, engagement, and accountability. Oversee department scheduling, training, and workload distribution to ensure effective coverage and productivity. Monitor performance against established standards and reinforce expectations through coaching, feedback, and development. Partner closely with the LP Manager to identify opportunities for process improvement and efficiency within the department. Ensure all team activities are completed accurately, on time, and in alignment with company policies and operational objectives. Foster a culture of professionalism, collaboration, and high performance within the LP department. Physical Security, Safety & Compliance Ensure the physical security of the facility through regular oversight of patrols, facility checks, and documentation practices. Maintain high standards of compliance with safety and company security protocols. Partner with cross-functional leaders to proactively identify and address potential risks or vulnerabilities. Promote a culture of security awareness and adherence to established procedures throughout the distribution center. Lead by example in maintaining a secure, well-controlled, and compliant operating environment. Safety, Security & Investigations Proactively establish and carry out shrinkage and security control programs. Conduct and oversee investigations related to loss, theft, procedural violations, and policy breaches. Ensure documentation accuracy and timely reporting to leadership. Support investigations involving dishonesty or serious policy violations as directed by the LP Manager. Administrative & Reporting Accurately process daily and weekly Kronos payroll for assigned associates. Prepare and deliver weekly reports summarizing department performance, compliance, and productivity. Maintain and organize departmental documentation for audits and leadership review. Participate in meetings and provide updates on security trends, incident outcomes, and overall department effectiveness. Qualifications 5 years of Loss Prevention or Security experience, preferably in a distribution or warehouse environment. 1+ year of supervisory or leadership experience required. Strong understanding of physical security, shrink control, and loss prevention Proven ability to lead and motivate a team while maintaining professionalism and composure. Excellent communication, documentation, and time management skills. Proficiency in Microsoft Office, Kronos, and other relevant systems. Ability to work flexible shifts, including nights and weekends, as needed.

Key Competencies Leadership & Accountability:

Demonstrates integrity, consistency, and professionalism.

Operational Excellence:

Drives compliance and performance through verification and follow-up.

Communication:

Models professional tone and clarity across all interactions.

Change Agility:

Embraces new processes and leads through transition.

Collaboration:

Builds trust and strong partnerships across functions.