Director of Loss Prevention

Director of Loss Prevention Omni Hotels & Resorts - 3.7 Irving, TX Job Details Full-time 1 day ago Qualifications Incident reporting compliance Managing physical security teams Confidential information handling Incident management Team supervision Phone communication Writing skills Hotel and accommodations guest special request handling English Managing hospitality teams Team development Training employees on security practices Implementation of OSHA safety standards Hotel staff training Incident report writing Hotel and accommodations guest complaints handling Customer service problem-solving Physical security incident reporting Two-way radios Incident reports for accident investigation Staff development Full Job Description Omni Las Colinas Join the Team at Omni Las Colinas Hotel - Where Luxury Meets Lifestyle Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences. With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests—and associates—a dynamic, high-end experience. From waterfront dining and resort-style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike. At Omni Las Colinas, we don't just deliver exceptional service—we create unforgettable experiences. And it all starts with our people. We're looking for passionate, driven, and service-focused individuals to join our team. Whether you're beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you'll find endless opportunities here. As part of the Omni Hotels & Resorts family, you'll benefit from a strong culture of excellence, industry-leading training, and a commitment to associates well-being and development.

Overview:

Omni Hotel & Resorts is seeking an experienced Director of Loss Prevention to join our team. This team member will be responsible for the daily operations of the Loss Prevention Department, including directing and overseeing the day-to-day functions of protecting hotel guests, associates, and property.

Responsibilities:

• Monitors & drives appropriate compliance levels of all Omni Hotels & Resorts' Life Safety Programs, training, and SOP directives.
• Responsible for planning, evaluating, organizing, recruiting, training, and directing the activities of the Loss Prevention Agents, Supervisor, and Manager.
• Reviews all reports completed by Loss Prevention Agents to ensure accuracy and timely submission.
• Reports all observed hotel property deficiencies and safety hazards.
• Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e., losses, thefts, accidents).
• Maintains surveillance procedures throughout the property.
• Ensures that all phases of the key control program are maintained, and any discrepancies noted are investigated thoroughly and reported to the Director of Rooms.
• Monitors all traffic in the lobby, restaurant, restrooms, parking area, bars, and back of the house area.
• Ensures that all hotel service levels are maintained, and aids when necessary.
• Acts as the hotel representative when resolving guest problems and concerns. Ensures that all details of guest situations are documented and communicated to appropriate department personnel.
• When necessary, is responsible for administering corrective action with associates.
• Ensures follow-up communication and appropriate documentation with necessary departments to ensure hotel property deficiencies and safety hazards are resolved.
• Ensures that all Security equipment (uniforms, push-to-talk radios, cameras) is kept in good working condition.
• Set priorities for the loss prevention team and provide feedback to others that enhances performance.
• Conduct a monthly department meeting.
• Periodically inspects the exterior of the building.
• Maintains a continual line of communication with the Executive Committee.
• Conduct Annual and New Hire OSHA Training.
• Conduct a monthly Safety Committee meeting and follow up on any issues.
• Coordinates associate locker inspections and bag checks.
• Monitors First Aid Kits throughout the Hotel.
• Completes Moments of Service Checklists monthly.
• Distribute Daily Hotel Incident/Accident Log to EC Committee.
• Conduct a semi-annual hotel fire drill. Ensures monthly Fire extinguisher inspections.
• Ongoing Security department training.
• Understanding of all emergency procedures.

Qualifications:

• Position requires a minimum of four years of Loss Prevention/Security Management experience in a hotel or related industry. Director-level experience preferred.
• College degree preferred.
• Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
• Must be First Aid and CPR certified and/or willing to receive such training.
• Must be conversant with OSHA guidelines and workplace safety standards. Experience in preventing loss, incident reporting, and interacting with high-profile clientele.
• Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. This includes via email, telephone, and two-way radio.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Proficient computer skills,s including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
• Must be able to reach various areas of the hotel at a rapid pace if necessary.
• Maintain confidentiality and exercise sound judgment when handling sensitive matters.
• Maintain a professional business appearance, attitude, and performance.
• Must have a flexible schedule and be willing to work evening shifts, weekends, and holidays.
• Must be able to work indoors/outdoors in extreme temperatures, assisting with supervision of pool activity as assigned.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: .