Responsibilities:

Manage incoming inquiries and place outbound follow-up calls to prospective clients in a timely and organized manner.
Conduct intake conversations to obtain complete and accurate information about potential legal matters using established guidelines.
Assess new leads and sort them based on matter type, urgency, and overall viability for further review.
Enter and maintain detailed case notes, contact records, and related information within the firm's case management platform.
Work closely with internal support staff to assist with opening files and coordinating next-step follow-up activities.
Keep communication histories organized and ensure outstanding tasks are tracked and completed promptly.
Identify time-sensitive or complex situations and direct them to the appropriate team members without delay.
Communicate clearly with attorneys, supervisors, and colleagues to support a smooth and consistent intake workflow.
Take part in team meetings, coaching sessions, and training programs to strengthen performance and process knowledge.

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