Patient Safety Program Manager

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HonorHealth Corporate Office Category:

Patient Services Shift:

Day Department:

Quality Improvement Division Great care starts with great people. (Like you.) At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The Patient Safety Program Manager provides consultative services to local and network leaders, physicians and staff to reduce the risk of harm to patients and improve clinical outcomes. The Patient Safety Program Manager provides information regarding ongoing evaluation of performance, facilitates prioritization of improvement activities, and shares knowledge as subject matter expert and prioritizes improvement work to align with organizational strategy. Develops and implements innovative strategies to improve patient safety, quality of work, quality of care, and clinical quality outcomes. Has daily contact with facility level executive leaders and serves as entry point to the quality department and ensure successful implementation of initiatives at the local level.

The Patient Safety Program Manager is agile in providing and prioritizing project management by leading either pro-active or reactive activities related to Quality and Safety. Identifies opportunities for improvement in process, structure and /or outcome and determines the appropriate process improvement methodology. Uses improvement data and/or methods such as RCAs, FMEAs, process walks, flow diagramming, PDSA, DMAIC, and A3s to determine causation and subsequently implement and track process Improvements projects. Leads multi-disciplinary project teams to ensure active participation of Quality and appropriate department personnel. Conducts periodic project status meetings and provides periodic status reports.

ESSENTIAL FUNCTIONS

Facilitates and is the change agent toward building a culture of patient safety. Understands, articulates and supports Just Culture concepts. Partners with organizational leaders to develop tactics to address opportunities identified from culture of safety surveys. Supports activities and provides subject matter expert input on matters of transparency and disclosure of patient harm events. Educates staff on National Patient Safety Goals, National Quality Forum/Leapfrog Safe Practices. Facilitates change in support of organizational strategies to meet expectations of national patient safety benchmarking. Facilitates education to all levels of the organization on patient safety improvement concepts and processes. Collaborates with external experts to identify best practices, such as Patient Safety Organizations, National Patient Safety Foundation, Agency for Healthcare Quality and Research, National Quality Forum (NQF), Medication Safety (ISMP), and Accreditation and Regulatory bodies (AZDHS, DNV, CMS). Acts as a subject matter expert for Communication and Resolution Program. Mentors and coaches new PSQI Consultants. Assists, as needed, in regulatory and accreditation activities and facilitation and tracking of improvements around of patient safety related non-conformities. Performs process walks and safety rounds. Performs other duties as assigned.

EDUCATION

Bachelors in clinical care discipline or Engineering Required Masters Preferred

EXPERIENCE 3

years clinical or healthcare related experience and/or one (1) year quality/performance improvement. Required 5 years clinical or healthcare related experience and/or (3) years quality/performance improvement. Preferred

LICENSES AND CERTIFICATIONS

Certified Professional in Healthcare Quality

• Certification Preferred Registered Nurse (RN)
• License State And/Or Compact State Licensure Preferred Certified Professional in Patient Safety
• Certification Preferred We're all in for your career. Expert care from experts who care. At HonorHealth, you'll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We're delivering a healthcare experience that simply feels better through:
• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff Since 1927, we've been focused on doing what matters most — caring for people and communities across the greater Phoenix area.

From humble beginnings to one of Arizona's largest nonprofit healthcare systems, we're just as driven as we were a century ago. Come join us and go all in for your career. 🔗 Helpful links 💼 Benefits 🖥️ Career site 🤝 Culture 📄 Hiring Process 🏥 Locations 🖥️ HonorHealth.com Join our talent community here!

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