Security Guard - Operations Center Operator Allied Universal $25.00 / Hour United States, Illinois, Normal Sep 02, 2026 Security Guard - Operations Center Operator Job Locations US-IL-Normal Category (Portal Searching)

Security Officer Level Workdays Available Friday, Monday, Saturday, Sunday Shifts Available Afternoon, Morning Business Unit AUS Overview Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description Pay Rate:

$25.00 / Hour Valid Driver's License Required Must be Able to Type 40 WPM 1st Shift Friday/Saturday - 2nd Shift Sunday/Monday Join a Growing Company Today! Allied Universal is hiring a Security Operations Center Operator. The Security Operations Center (SOC) is the centralized hub which manages the security and safety issues at our client's facilities. The Security Operations Center Operator provides outstanding customer service to all calling parties while being firm following all processes in place to achieve excellent outcomes. The Security Operations Center is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications, and fire/life safety systems and is the liaison between safety and security departments.

RESPONSIBILITIES

Monitor all security, communications, and fire/life safety systems via provided monitoring systems

Answer and respond to events and situations received over regular and emergency phones, 2-way radios, and intercoms.

Accurately document routine and unusual events occurring on or near the facilities

Make emergency notifications necessary pursuant to policies and procedures

Proactively monitor all surveillance cameras and CCTV remote viewer programs; monitor and respond to all security/life safety system alarms

Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies and non-emergency calls

Serve as the liaison between all departments and the security department

Handle (without delay) complaints and unusual/critical event information as directed by procedures

QUALIFICATIONS

High school diploma or equivalent

Valid driver's license if driving a company or customer owned vehicle

Must possess one or more of the following:

Military service

POST Certified law enforcement experience

Minimum of two (2) years of work experience in public sector dispatch or emergency operations center (PSAP, 911)

Minimum of two (2) years of verifiable data entry experience

Minimum of three (3) years of verifiable private/corporate security experience

Advanced computer skills and proficiency; proficiency with Google Applications; able to monitor and/or utilize multiple software programs at once

Ability to quickly and efficiently analyze high stress situations to determine the proper communication of events and to dispatch the proper teams to determine the best course of action to take

Ability to adapt in a dynamic work environment while possibly working under pressure

Ability to prioritize workload based on urgency

Ability to communicate effectively

Excellent oral and written communication skills; able to communicate efficiently elevated stressful situations

Strong organizational skills and attention to detail; able to multitask efficiently

Demonstrated analytic and critical thinking skills

Ability to work in a team environment

Able to type 40+ words per minute with high level of accuracy

Able to work flexible schedules

PREFERRED QUALIFICATIONS

Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field

Eight (8) or more years of active service in any military branch

Heavy Customer Service Background - we are looking for highly motivated people who are dedicated to providing outstanding customer service to our client, our employees, guests and visitors

BENEFITS

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company's retirement plans
• Seven holidays annually paid at time and a half, if worked

40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

For more information:

www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2026-1672410