Fraud & Disputes Specialist

Role:

Responsible for investigating and resolving debit, credit, and ATM card disputes and fraudulent activity, coordinating recovery efforts, monitoring vendor performance and card network rules, and supporting fraud prevention and compliance initiatives. Works closely with members, vendors, and internal departments to mitigate risk, reduce losses, and ensure regulatory compliance.

Essential Functions & Responsibilities:

Conducts investigations of suspected or confirmed fraudulent activity to minimize losses and member impact. Processes debit, credit, and ATM card disputes, provides provisional credit when applicable, and communicates outcomes to members. Provides members with account-related information, including transaction activity, rights, and obligations associated with disputes or fraudulent activity. Coordinates recovery of losses and reports necessary information for SAR filings, BSA monitoring, and internal fraud alert enhancements. Performs other job-related duties as assigned.

Knowledge and Skills:

One year to three years of similar or related experience. A high school education or GED. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. This will be a hybrid position, but the candidate MUST be able to work at the Gadsden Main Branch up to 6 months for training.