Detection Agent (2pm-10:30pm)

Detection Agent:

Monitoring customers' CCTV surveillance alarms while delivering customer service with civility, confidentiality, and professionalism. Ensuring the safety and security of clients by resolving incidents promptly, utilizing multiple software platforms to transmit information and compile detailed reports. Coordinate effectively with law enforcement personnel and local security guards to protect customers' property. 2nd Shift (2pm-10:30pm) - We are a 24/7 facility, WEEKENDS & HOLIDAY

REQUIRED

Skills of a

Detection Agent:

Review and process video alarms promptly and accurately to ensure a positive customer experience. Communicate clearly and courteously with customers, security teams, law enforcement, and internal departments. Deliver calm, attentive service in a fast-paced call center environment while maintaining strong attention to detail. Follow site-specific instructions carefully to meet each customer's unique security needs. Respond to every alarm with professionalism, sound judgment, and a customer-first mindset. Provide accurate documentation of all actions taken in reaction to alarm signal. Requirements of a

Detection Agent:

Must be at least 18 years of age. High School diploma or equivalent. Previous experience in customer service, CCTV surveillance, or roles requiring strong attention to detail preferred. Ability to remain seated while using a computer, reviewing CCTV footage, and handling phone equipment for extended periods. Ability to perform effectively in moderately stressful situations. Proficient in working simultaneously with multiple computer applications and databases. Demonstrate outstanding verbal and written communication skills. Pre-employment testing is required. Must pass background and drug screen process. Bilingual in English/Spanish a plus. 2nd Shift (2pm-10:30pm) - We are a 24/7 facility, WEEKENDS & HOLIDAY

REQUIRED THE BENEFITS OF JOINING OUR TEAM

Did you know Alert 360 was named one of the "Best Places to Work" in Oklahoma? We hire exceptional people and foster a positive, supportive culture that helps our team thrive. Our commitment to providing meaningful perks and opportunities reflects our belief in investing in the people who make our success possible. When you join Alert 360, you're not just taking the next step in your career—you're becoming part of the Alert 360 family. Together, our talented team members collaborate to deliver outstanding service and truly Make It Happen!

Job Type:

Full-time Pay:

$17.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Application Question(s): Are you available to work weekends & holidays? We currently have 2nd(2pm-10:30pm) shift available. Are you able to work these hours? How many of years of call center experience do you have?

Experience:

customer service: 2 years (Required)

Language:

English (Required)

Work Location:

In person