Fraud Analyst (ATO) - Brewton, AL

Job Overview Provalus is actively hiring both experienced and entry-level Account Takeover (ATO) Fraud/Risk Analysts to join our team onsite at our Brewton location. This role focuses on identifying potential fraud, analyzing account activity, and supporting investigative processes while delivering a high level of service to customers. All positions are full-time with set schedules, professional training and development, and opportunities for career advancement. Key Responsibilities Identify potential fraud or risk exposure by reviewing account activity, customer interactions, and system alerts Recommend appropriate actions to mitigate risk (account restrictions, escalations, alerts, etc.) Research and analyze information using internal systems and external/public databases Investigate discrepancies and validate information related to customer accounts and transactions Handle customer inquiries related to account concerns, security alerts, or suspicious activity Escalate high-risk or priority cases to appropriate internal teams (fraud, security, or leadership) Collect and document evidence in accordance with company policies and regulatory requirements Maintain accurate and detailed case notes, reports, and documentation within CRM systems Ensure proper handling of sensitive information and adherence to compliance standards Collaborate with internal teams to resolve issues and support ongoing investigations Perform additional duties as assigned Role Requirements Must be able to work onsite at the Brewton, AL office (remote work is not available) Strong communication skills (verbal and written), especially when handling sensitive or high-risk situations Ability to think critically and analyze information to identify patterns or discrepancies Strong attention to detail and organizational skills Ability to work in a fast-paced, team-oriented environment Proficiency with computers, CRM systems, and multiple applications Ability to remain calm and effective in high-pressure or escalated situations Important Note This is a non-phone role Phone calls are not required unless handling rare escalations (e.g., VIP or high-priority cases) Job Type Full-time Work Location In person

Work Location:

In person