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Trusted Agent
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Lee County Port Authority
Miromar Lakes, FL (In Person)
Full-Time
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Job Description
About Us Southwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than a record-breaking 11.1 million passengers in 2025 and is one of the top 50 airports in the United States for passenger traffic. Fifteen airlines serve RSW with nonstop service to more than 70 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs. Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated more than 160,000 aircraft operations in 2025. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities. Terminal Expansion projects are currently underway at RSW to improve the airport travel experience by consolidating the security checkpoints, adding concession space and providing passengers more amenities and options. In addition, a new Concourse E is being constructed with 14 gates, as well as other terminal, landside and airside improvements. The Position The anticipated starting hourly rate for the ideal candidate is $20.75. The Lee County Port Authority is now hiring a Trusted Agent to join our Airport Operations Team. In this role, you will be the primary gatekeeper for airport security and compliance, managing the badging, fingerprinting, and federal vetting process for all airport personnel while delivering exceptional customer service to our growing aviation community. Key Responsibilities Perform frontline identification (ID) credentialing functions, processing requests for all types of access badges for air carrier, federal, tenant, concessionaire, contractor, and Lee County Port Authority (LCPA) employees Process applicant fingerprints and submit biographical data for Security Threat Assessments (STAs) in accordance with Transportation Security Administration (TSA) security directives Maintain accurate, auditable security databases and manage access-control records Maintain absolute confidentiality and secure storage of extensive personal identifying information (PII) and security-sensitive documentation Minimum Qualifications A valid Florida driver's license within 30 days of hire A high school diploma or General Education Degree (GED) A minimum of 1 year customer service experience Must successfully pass a criminal background screening, drug test, and meet the requirements to obtain a Security Identification Display Area (SIDA) badge, through the SIDA training process and TSA Security Threat Assessment prior to employment Complete Criminal Justice Information Services (CJIS) limited access training within three months of hire. To apply and obtain CJIS security training, you must be a United States citizen or have been a lawful resident of the United States for the past 10 consecutive years Multilingual capabilities to support a diverse airport clientele preferred Please review full job description here