Lead General Manager

Search by Keyword Search by Location / Country Search by Postal Code Search by Location / Country Search by Postal Code Distance 5 km 10 km 15 km 50 km 75 km Search by Postal Code Search by Location / Country Show Fewer Options Loading... Category All Shift Type All Country/Region All Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Apply now » About Us Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs. What You'll Get from Us Our Commitment to learning and development is our commitment to unlocking our people's success. We strive to provide a wide range of resources that boost our people's skills today, and help them fulfil their potential tomorrow. No matter where you join us, you'll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it's your career, your way at SSP. Lead General Manager Lead General Manager - Leeds If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. As Lead General Manager, you'll be rewarded with a competitive salary of up to £45,000 pa and enjoy: Discounted meal on shift Colleague discount - up to 50% Friends & Family discount up to 20% (T&C apply) Flexible working Management bonus scheme Access to digital GPs, 24/7 helpline for you & family Wellbeing support through Spectrum Life and family friendly leave Variety of networks to support you, Neurodiversity, LGBTQ+ and many more Life assurance Apprenticeships and ongoing development opportunities Share incentive plan (SIP) Role Summary It takes a lot of great people to run one our units, and it takes an Inspirational Leader to ensure our units deliver exceptional customer service and operational excellence. You'll face lots of interesting challenges as you lead your team and business to be the "best part of our customers journey" every day. Your Key Accountabilities The Lead General Manager is accountable for leading and managing the full site operation, overseeing multiple units within a location (York, Scarborough & Hull). They are responsible for driving commercial performance, operational excellence and compliance standards across the site. This role ensures a seamless and efficient operation while fostering a high-performing, people-focused culture that delivers results in line with business goals. Main Responsibilities People Management & Talent Development Lead, coach, and develop Managers and their teams to build capability and engagement across the site. Oversee scheduling and workforce planning to meet operational demands and optimise labour spend. Support recruitment, onboarding and retention efforts across all site units. Financial Accountability Take full ownership of the site's P&L, identifying opportunities to improve revenue, reduce costs and maximise profitability. Monitor and manage labour, waste, and stock control in line with targets. Analyse performance data to inform decisions and take corrective action where needed. Standards, Compliance & Audits Ensure full compliance with all Food Safety, Health & Safety, and operational policies and procedures. Lead internal and external audits across the site, driving continuous improvement and embedding best practices. Ensure all units maintain required documentation and are always audit-ready. Business Performance & Strategic Input Work closely with Operations managers and support functions to contribute to the wider regional strategy. Identify and implement local initiatives to improve customer satisfaction, team engagement and commercial performance. Act as the key point of contact for site-wide communications and operational updates. Sustainability awareness to include environmental and social responsibility Key Skills and Experience Proven experience managing multi-unit operations, ideally within a high-volume retail, hospitality or food service environment. Strong leadership and people development skills, with a track record of building high-performing teams. Solid understanding of P&L management, labour control and commercial decision-making. Experience in Food Safety and Health & Safety compliance, including managing audits. Excellent organisational, communication and problem-solving skills. Adaptability, resilience and a hands-on approach to managing through others. Experience using operational systems like WFM, Lynx Ability to respond to unexpected challenges such as staff shortages, customer complaints, supply chain issues Experience of communicating with external and internal stakeholders SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us! Apply now » Find similar jobs: CountrySpecificCategorySearch