Lead, Logistics Center Customer Returns

Lead, Logistics Center Customer Returns Karl Storz Endoscopy United States, Massachusetts, Auburn May 07, 2026

Location:

Logistics Center |

Schedule:

FullTime | Overtime as Needed Make an Impact Where Quality, Leadership, and Continuous Improvement Meet At KARL STORZ, precision, quality, and teamwork drive everything we do. We are looking for a Logistics Center Customer Returns Lead-a handson team leader who thrives in fastpaced operations, leads by example, and is passionate about process excellence and continuous improvement. This role is ideal for a motivated logistics professional who enjoys working alongside their team, driving daily results, and serving as a subjectmatter expert in customer returns operations. What You'll Do As a Customer Returns Lead, you'll partner closely with the Customer Returns Supervisor to guide daily workflow, support team performance, and ensure safe, compliant, and efficient operations. Key Responsibilities Lead and execute daily workflow to meet department throughput and SLA targets Perform daily standard work, labor planning participation, and reporting Serve as a handson leader, completing all department functions as needed Set daily team goals and contribute directly to daily productivity Act as backup to the Supervisor for work allocation and team coordination Train associates and maintain the department Training Matrix Serve as the Subject Matter Expert (SME) for KSEA Customer Return processes Coordinate expedite requests and resolve receiving discrepancies Support receiving and processing through SAP/WMS systems Perform and oversee decontamination of medical equipment per company policy Ensure compliance with Quality Management System (QMS) and audit programs Actively lead and participate in LEAN and Continuous Improvement initiatives, including: 5S Idea Board / Voice of the Customer (VOC) Audits and visual control systems Crosstrain with upstream and downstream partners Support safety inspections and adherence to

KARL STORZ

safety standards Assist with departmental projects and other duties as assigned How Success Is Measured Performance in this role is measured through key operational and quality KPIs, including: VOC and Idea Board participation and alignment Audit quality levels Service Level Agreements (SLAs) Daily workinprocess (WIP) carryover Safety inspection results What You Bring Required Qualifications High School Diploma or GED Demonstrated leadership capabilities in a teambased environment Strong attention to detail with a commitment to quality and safety Ability to motivate others and foster a positive, continuousimprovement culture Effective communication skills across multiple organizational levels Working knowledge or aptitude with Microsoft Office Flexibility to work overtime with minimal notice Preferred Qualifications Bachelor's degree or equivalent experience Previous personnel management or teamlead experience Advanced Microsoft Excel skills SAP, WMS, or TS system experience Central Service Technician Certification Knowledge of decontamination processes, equipment, and agents Experience handling HazMat and biohazard materials Physical & Work Environment Requirements Frequent movement including standing, walking, bending, reaching, lifting, and packing Frequent lifting up to 25 lbs; occasional lifting of 30-75 lbs with assistance Occasional pushing/pulling of carts up to 320 lbs with assistance Use of pallet jacks, warehouse ladders, and standard office equipment Ability to adapt to changing priorities in a dynamic logistics environment Why Join

KARL STORZ?

Be part of a global medical technology leader Work in a culture driven by quality, safety, and continuous improvement Opportunities to develop leadership skills and processimprovement expertise Make a meaningful impact supporting lifesaving medical devices