Lead Medical Support Assistant

Lead Medical Support Assistant Department of Defense Military Trement Facilities under DHA Womack Army Medical Center, Directore of Medicine, Dept. of Medicine Summary About the

Position:

This position serves as a Lead Medical Support Assistant in the Department of Medicine Womack Army Medical Center. Responsible for training clerical staff, receiving and scheduling of appointments for outpient clinics and reporting to supervisor. This is a Direct Hire Authority (DHA) solicition utilizing the DHA for Certain Personnel of the Department of Defense (DoD) Workforce to recruit and appoint qualified candides to positions in the competitive service. Learn more about this agency Summary About the

Position:

This position serves as a Lead Medical Support Assistant in the Department of Medicine Womack Army Medical Center. Responsible for training clerical staff, receiving and scheduling of appointments for outpient clinics and reporting to supervisor. This is a Direct Hire Authority (DHA) solicition utilizing the DHA for Certain Personnel of the Department of Defense (DoD) Workforce to recruit and appoint qualified candides to positions in the competitive service. Learn more about this agency Overview Help Accepting applicions Open & closing des 05/12/2026 to 05/18/2026 Salary $47,418 - $61,643 per year Pay scale & grade GS 6 Locion 1 vacancy in the following locion: Fort Bragg, NC Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) 0679 Medical Support Assistance Supervisory stus No Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determinion process Suitability/Fitness Financial disclosure No Bargaining unit stus Yes Announcement number

HSJA-26-12958372-DHA

Control number 869021300 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Duties Help Coordine pient scheduling of appointments, referrals, and administrive requests. Assist pients with appointment informion, healthcare procedures, and general inquiries. Train staff on scheduling procedures, workflow processes, and organizional policies to maintain efficient daily operions. Compile operional reports, performance da, and stistical informion to support management decisions and process improvements. Monitor workload distribution and assist with staffing coordinion to ensure timely completion of assignments and uninterrupted services. Maintain communicion with multiple departments to improve coordinion, workflow efficiency, and continuity of services. Implement process improvements to enhance operional efficiency, customer service, and administrive support functions. Requirements Help Conditions of employment Appointment may be subject to a suitability or fitness determinion, as determined by a completed background investigion. This position has mandory seasonal influenza vaccinion requirements and is subject to annual seasonal influenza vaccinions unless otherwise exempted for medical or religious reasons (documention of exemption must be provided upon hire). Immunizion screening is required. Hepitis B immunizion is required for all positions with direct pient contact. Applicants may be required to show proof of other immunizions depending on the type of position. This position requires the incumbent to have tuberculosis testing. Selectees required to sign a stement (Condition of Employment) consenting to seasonal influenza vaccinions or must provide a recognized exemption. Position is designed as Inclement Weher Essential. The incumbent must make every tempt to report for work on time and/or remain on duty during severe weher conditions. This position is subject to a background investigion to determine your suitability for Federal employment.

Qualificions Who May Apply:

US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on educion, your transcripts required as part of your applicion. Additional informion about transcripts is in this document .

Specialized Experience:

One year of specialized experience which includes performing clerical and administrive duties within a clinic or medical trement facility such as maintaining files and records; answering telephone calls; receiving pients and ors; providing informion to pients, medical staff, or the general public; and assisting with scheduling pient appointments. This definition of specialized experience is typical of work performed the next lower grade/level position in the federal service (GS-05). Some federal jobs allow you to substitute your educion for the required experience in order to qualify. For this job, you must meet the qualificion requirement using experience alone--no substitution of educion for experience is permitted Educion This job does not have an educion qualificion requirement. Additional informion Male applicants born after December 31, 1959 must complete a Pre-Employment Certificion Stement for Selective Service Registrion. You required to provide proof of U.S. Citizenship. This position requires a 1 year probionary period during which the agency evalues your fitness and whether your continued employment advances the public interest. In making this determinion, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizional or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certificion th it advances the public interest. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the informion in the Reemployed Annuitant informion sheet. Payment of Permanent Change of Stion (PCS) costs is not authorized, based on a determinion th a PCS move is not in the Government interest. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help Review our benefits How you evalued You evalued for this job based on how well you meet the qualificions above. Once the announcement has closed, a review of your applicion package (resume, supporting documents, and responses to the questionnaire) used to determine whether you meet the qualificion requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. If, after reviewing your resume and/or supporting documention, a determinion is made th you have infled your qualificions and/or experience, you may lose considerion for this position. Veterans and Military Spouses considered along with all other candides. Benefits Help Review our benefits Required documents Required Documents Help The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference cegories and the associed required documents is in the Applicant Checklist for Public Announcements . As described above, your complete applicion includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you marked as having an incomplete applicion package and you will not be considered any further. 1.

Your resume:

Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages removed from considerion. For each relevant work experience, make sure you include the employer's name, job title, start and end des (include month and year), for qualificions purposes, the number of hours worked per week, and a brief description th show you can perform the tasks the required level listed in the job announcement. If your resume does not contain this informion, your applicion may be marked as incomplete, and you may not receive considerion for this position. Use plain language. Avoid using acronyms and terms th are not easily understood. The hiring agency will not make assumptions about wh's in your resume. If your resume includes a photograph or other inapproprie merial or content, it will not be used to make eligibility and qualificion determinions, and you may not be considered for this vacancy. For additional informion, to include formting tips, see: Wh to include in your resume . 2.

Other supporting documents:

Cover Letter, optional Most recent Performance Appraisal, if applicable

NOTE:

Documents submitted as part of the applicion package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certifices may contain personal informion for someone other than you. You may sanitize these documents to remove another person's personal informion before you submit your applicion. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. How to Apply Help To apply for this position, you must complete the online questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (EST) on 05/18/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion ( https://apply.usastaffing.gov/ViewQuestionnaire/12958372 ). Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages removed from considerion. For additional informion, refer to the 'Required Documents' section. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. Your resume selected in USAJOBS included, but you must re-select other documents from your USAJOBS account or your applicion may be incomplete. It is your responsibility to verify th your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Uploaded documents may take up to one hour to clear the virus scan. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the USA Staffing Applicant Resource Center . To verify the stus of your applicion, log into your USAJOBS account ( https://www.usajobs.gov/applicant/profile/dashboard/ ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://help.usajobs.gov/how-to/applicion/stus . Agency contact informion Army Applicant Help Desk Website https://portal.chra.army.mil/hr_public?id=app_inq Address

JT-DDAAFN EAST DHN - WOMACK-BRAGG DO NOT MAIL

Fort Bragg, NC 28310 US Next steps If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Your applicion package used to determine your eligibility, qualificions, and quality ranking for this position. If you are determined to be ineligible or not qualified, your applicion will receive no further considerion. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference cegories and the associed required documents is in the Applicant Checklist for Public Announcements . As described above, your complete applicion includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you marked as having an incomplete applicion package and you will not be considered any further. 1.

Your resume:

Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages removed from considerion. For each relevant work experience, make sure you include the employer's name, job title, start and end des (include month and year), for qualificions purposes, the number of hours worked per week, and a brief description th show you can perform the tasks the required level listed in the job announcement. If your resume does not contain this informion, your applicion may be marked as incomplete, and you may not receive considerion for this position. Use plain language. Avoid using acronyms and terms th are not easily understood. The hiring agency will not make assumptions about wh's in your resume. If your resume includes a photograph or other inapproprie merial or content, it will not be used to make eligibility and qualificion determinions, and you may not be considered for this vacancy. For additional informion, to include formting tips, see: Wh to include in your resume . 2.

Other supporting documents:

Cover Letter, optional Most recent Performance Appraisal, if applicable

NOTE:

Documents submitted as part of the applicion package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certifices may contain personal informion for someone other than you. You may sanitize these documents to remove another person's personal informion before you submit your applicion. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. How to Apply Help To apply for this position, you must complete the online questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (EST) on 05/18/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion ( https://apply.usastaffing.gov/ViewQuestionnaire/12958372 ). Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages removed from considerion. For additional informion, refer to the 'Required Documents' section. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. Your resume selected in USAJOBS included, but you must re-select other documents from your USAJOBS account or your applicion may be incomplete. It is your responsibility to verify th your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Uploaded documents may take up to one hour to clear the virus scan. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the USA Staffing Applicant Resource Center . To verify the stus of your applicion, log into your USAJOBS account ( https://www.usajobs.gov/applicant/profile/dashboard/ ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://help.usajobs.gov/how-to/applicion/stus . Expand Hide how to apply Agency contact informion Army Applicant Help Desk Website https://portal.chra.army.mil/hr_public?id=app_inq Address

JT-DDAAFN EAST DHN - WOMACK-BRAGG DO NOT MAIL

Fort Bragg, NC 28310 US Next steps If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Your applicion package used to determine your eligibility, qualificions, and quality ranking for this position. If you are determined to be ineligible or not qualified, your applicion will receive no further considerion. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 05/12/2026 to 05/18/2026 Salary $47,418 - $61,643 per year Pay scale & grade GS 6 Locion 1 vacancy in the following locion: Fort Bragg, NC Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

HSJA-26-12958372-DHA

Control number 869021300