Lead Retail Sales Associate

Our Foundation:

Mission:

We shape timeless and functional designs from simple, natural materials to elevate everyday life.

Vision:

To celebrate the beauty of objects with real, authentic character.

Values:

Dignity & Respect | Ownership & Initiative | Commitment to Quality & Craft |

Learning & Growth Together Position Summary:

The Retail Sales Lead supports the store management team in delivering exceptional customer experience, achieving sales objectives, and maintaining daily store operations. This role leads by example - modeling world-class service, providing on-the-floor coaching, and ensuring that Simon Pearce's values of craftsmanship and design excellence are reflected throughout the store. This role requires a strong communicator, a natural relationship builder, and a passionate ambassador for the Simon Pearce brand, who excels in fast-paced environments, demonstrates sound judgment, and operates with a positive, team-first mindset. This role is eligible for our Retail Incentive Program. We offer competitive pay and a benefit package that includes: medical, dental, and vision coverage, employer paid life & disability, paid time off, flexible holiday time, 401k retirement plan with employer match, and tuition reimbursement assistance. Additionally, we offer exclusive employee discounts on both our glass and pottery products and at our restaurant. This role is eligible for our retail incentive bonus.

Primary Duties and Responsibilities:

Customer Experience & Sales Delivers warm, welcoming, and knowledgeable customer experience for every guest Builds authentic customer relationships, remembering preferences and maintaining client information Shares the Simon Pearce brand story with enthusiasm and tailors interactions based on customer needs Asks open-ended questions to uncover customer needs and enhance sales Completes all POS transactions accurately and efficiently Store Operations & Presentation Assists with store opening and closing procedures Supports shipping/receiving processes, including stock handling, transfers, and cycle counts. Participates in inventory reviews and maintains an organized back-of-house area Executes visual merchandising directives and ensures the selling floor, fixtures, cash wrap, and team areas meet brand standards Leadership & Team Support Leads by example and models Simon Pearce's world-class service and selling culture Provides real-time coaching and guidance to the sales team to strengthen selling skills and elevate the customer experience Maintains strong floor awareness and multitasks effectively during high-volume periods Communicates clearly and positively to support team cohesion and store success Uses sound judgment in all situations, including operational challenges and emergencies Works independently with minimal supervision when needed

Qualifications and Skills Desired:

Minimum 2+ years of retail experience, preferably in luxury or high-touch service environments Demonstrated ability to deliver exceptional customer service and build strong client relationships Proven sales skills, product storytelling, and the ability to meet and exceed sales goals. Strong communication and interpersonal skills, with the ability to adapt to diverse customers and team dynamics No task is too big or too small - you have a roll-up-your-sleeves attitude and support the team wherever needed Highly organized and detail-oriented, with excellent multitasking and floor-awareness abilities. Ability to prioritize and exercise good judgment in fast-paced or stressful situations Experience with store operations, including POS transactions, inventory processes, and visual merchandising Leadership or supervisory experience preferred, with the ability to coach and motivate team members Proficiency with Google Suite and POS systems

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Simon Pearce is committed to the policy of equal employment opportunity and to provide all employees with the work environment necessary to enable them to advance on merit as far as their talents and skills will take them, without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a protected class of veteran, or any other legally protected status.

Work Location:

In person