Licensed Social Services Director

Licensed Social Services Director Haven Restorative Care Center Hopkins, MN Job Details Full-time 17 hours ago Qualifications Collaborate with healthcare professionals Management Resident's rights Managed care Regulatory compliance Compliance audits & assessments Patient advocacy Family counseling Mid-level State healthcare regulations CMS regulatory compliance Quality assurance audits Support groups Care plan development Centers for Medicare and Medicaid Services (CMS) Conflict management PointClickCare Discharge planning Client advocacy in social work Continuous quality improvement (CQI) Progress documentation Quality audits Care coordination Individual counseling Interdisciplinary behavioral health coordination Crisis intervention counseling Quality resident care Health education and counseling Community resource coordination Full Job Description Position Summary The

SOCIAL SERVICES DIRECTOR

is responsible for planning, implementing, and directing all aspects of the facility's social services program to meet the emotional, psychological, and social needs of residents and their families. This role ensures compliance with federal, state, and local regulations while fostering a supportive, person-centered environment that enhances residents' quality of life. The Director serves as a leader, advocate, and resource to residents, families, staff, and community partners. Key Responsibilities Resident Care & Advocacy Conduct psychosocial assessments and care planning for all residents upon admission, quarterly, and as needed. Advocate for residents' rights, dignity, and independence, ensuring care is person-centered. Provide counseling and support to residents and families in adjustment, crisis intervention, and discharge planning. Leadership & Program Oversight Lead the social services department and ensuring high standards of professional practice. Collaborate with the interdisciplinary team to integrate social services into overall resident care. Monitor policies and procedures in alignment with regulatory requirements. Compliance & Documentation Ensure compliance with CMS regulations (including F-Tags such as

F740-F744, F760, F842, F865

). Maintain accurate and timely documentation in the medical record, including care plans, progress notes, and discharge summaries. Prepare for and participate in surveys, audits, and QAPI initiatives. Family & Community Relations Serve as a liaison between residents, families, and staff to foster communication and resolve concerns. Coordinate community resources, support groups, and external services to meet residents' needs. Provide education to families on facility processes, care transitions, and available resources. Quality Improvement Identify trends and develop action plans to improve psychosocial well-being and satisfaction. Participate in QAPI meetings and contribute to performance improvement initiatives. Excellent interpersonal, counseling, and conflict-resolution skills. Ability to handle sensitive resident/family issues with professionalism, empathy, and confidentiality. Preferred Competencies Experience with behavioral health, dementia care, and trauma-informed practices. Strong background in discharge planning and coordination with hospitals, community providers, and managed care organizations. Familiarity with PointClickCare or other electronic health record systems. Proven success in survey preparation, QAPI projects, and interdisciplinary collaboration.