Logistics Specialist

We are looking for a Logistics Specialist to join a team in a contract-to-permanent capacity. This position supports the smooth coordination of customer orders from entry through delivery, helping ensure products move accurately, on schedule, and in a cost-conscious manner. The role works closely with customers, internal teams, and external partners to resolve issues quickly, communicate updates clearly, and maintain a high standard of service.

Responsibilities:

• Manage customer orders through ERP and vendor platforms, ensuring accurate entry, updates, and shipment tracking from initial receipt through final delivery.
• Investigate and resolve order exceptions such as pricing discrepancies, quantity concerns, product mismatches, and other issues that could interrupt processing.
• Partner with warehouse and operations teams to make timely decisions on delayed inventory, short-dated product, and fulfillment constraints affecting customer shipments.
• Communicate shipping delays, shortages, and order changes to customers in a clear and thorough manner while setting appropriate expectations.
• Serve as a central point of coordination between customers, brokers, sales, production, and facility teams to support on-time order movement and issue resolution.
• Anticipate customer needs and respond to questions or concerns with urgency, professionalism, and a strong service mindset.
• Prepare and distribute customer-specific reports and routine order status updates based on account requirements.
• Maintain accurate records and manage a high volume of emails, order activity, and follow-up tasks in a fast-paced logistics environment.