Mail Svcs Associate

We are looking for a dependable Mail Svcs Associate to support daily mailroom and office services operations in Westford, MA. This onsite position is a Long-term Contract opportunity with an initial 5-month assignment and the possibility of extension or permanent conversion. The person in this role will help keep incoming and outgoing mail, packages, shipping requests, and office support services running smoothly in a smaller site environment. Success in this position requires strong organization, sound judgment, and the ability to communicate clearly while managing multiple service tasks throughout the day.

Responsibilities:

• Manage day-to-day mailroom activities, including receiving, sorting, distributing, and dispatching mail and parcels across the site.
• Compare incoming deliveries against packing slips or invoices, verify contents, and flag any discrepancies or restricted items before acceptance.
• Coordinate timely delivery of mail, packages, office materials, and related items to designated departments according to established schedules.
• Prepare outbound shipments by packaging items securely, selecting appropriate shipping options, and communicating pickup or delivery arrangements to requestors.
• Apply correct postage, labels, and tracking information to outgoing mail and parcels to ensure accurate processing.
• Maintain copy rooms and provide first-level support for multifunction devices by reporting issues and helping sustain daily productivity.
• Monitor inventory of postage, mailroom materials, paper, and other office supplies, and replenish stock as needed.
• Respond professionally to employee and management questions, concerns, or service issues related to mail, shipping, and office support operations.
• Review operational information to identify service gaps, resolve non-routine issues, and recommend practical process improvements for the team.

West