Security System Field Service Technician

Security System Field Service Technician 4.8 4.8 out of 5 stars Company Overview Gillmore Security Systems has been a family-owned business for over 50 years, dedicated to safeguarding homes and businesses with integrity and superior customer service. Our mission is to provide peace of mind through reliable security solutions while maintaining a commitment to honesty and the welfare of our associates. Summary Gillmore Security Systems is seeking a dedicated Field Service Technician to join our team in Oakwood Village, OH. The primary responsibilities center around client support. This individual will interact with customers as well as service coordinators to resolve service issues at our client sites. This individual will enthusiastically represent Gillmore and provide "white glove service" to the company's customer base.

Duties and Responsibilities:

Install, troubleshoot, and maintain security systems at client sites, ensuring compliance with safety standards. Provide onsite support for customers through alarm panel diagnostics, physical wiring and repair of devices, programming and troubleshooting. Collaborate with team members to complete installations efficiently and accurately. Conduct system testing and provide training to clients on system operation. Diagnose technical issues and perform repairs or escalate as necessary. Document installation processes and service activities thoroughly. Follow up with coordinators or department managers on any open service tickets, jobs and inspections. Adhere to company policies and safety protocols at all times. Keep up-to-date with new security technology developments. Participate in the on-call rotation. Provide exceptional customer service to ensure client satisfaction. Qualifications Excellent customer service skills. Proven experience in field service installation, preferably in security or related systems. Strong mechanical knowledge and ability to interpret schematics. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Valid driver's license and clean driving record. Demonstrated skill set in multiple disciplines of low voltage security, fire, video and access control systems. Ability to lift heavy equipment and work at heights using scissor lifts or similar equipment. Prior experience with fire and security systems. industry extremely helpful. Location of this Technician is preferred to be on the Westside of Cleveland. Join Gillmore Security Systems today and become part of a family dedicated to protecting communities with integrity. Your expertise can make a difference—apply now to start your journey with us!

Job Type:

Full-time Pay:

$24.00 - $29.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Experience:

Security system: 2 years (Required)

Location:

Bedford, OH 44146 (Preferred)

Work Location:

In person