Body Shop Director Chapman Auto Stores Lancaster PA

$160,000-$180,000 Exciting opportunity with a Premier Family Owned Auto Group. One of the best Pay Plans in the Business Monday - Friday Apply in complete confidence

Position Requirements:

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers Aptitude in decision-making and problem solving Ability to lead and work collaboratively with others to meet shared objectives Demonstrated ability to meet deadlines and achieve successful results Proficient knowledge and use of estimating software Proficient with Computers and other technology Valid driver's license required Legally authorized to work in the United States Responsible for the overall leadership and management of the facility Monitor and maintain company targets and standards for performance and growth Manage a shop that by all standards (especially, KPI's, Customer Service, Quality and Profitability) is in the top 10% of the industry Model and holds team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) every day Recruit, manage and develop employees for future growth within our organization Measures quality standards by performing in-process and final quality checks Facilitates and nurtures relationships with insurance accounts, agents and customers Excels in a fast paced, competitive work environment while ensuring positive employee morale Creating and instilling a sense of urgency with the team to exceed goals Ensure that the shop is maintained, organized, and looks good inside and out

Responsibilities:

Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed Ensure all repairs are in line with I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation or leave Communicate with team (Body Technicians, Repair Planners, Shop Assistants) to ensure production is moving as needed to meet delivery requirements Responsible for understanding all teammate position requirements, interviewing and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback and support for growth/progression opportunities

Experience:

Body Shop Management:

5 years (Required)

Body Shop Estimating:

5 years (Required)

CCC One:

5 years (Preferred)

DRP:

2 years (Preferred)

Job Type:

Full-time Benefits:

Health insurance with choice of medical plans starting at $84.50/month Dental and vision insurance Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance 401(k) retirement investment plan with company match Accrued paid time off Employee Vehicle Purchase Program Parts and service discounts Professional work environment, with job training and advancement opportunities

Schedule:

Day shift Monday to Friday