Body Shop Estimator

Body Shop Estimator Gerber Collision & Glass - 2.6 Madison, WI Job Details Full-time $50,000 - $100,000 a year 2 hours ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Service writing Computer operation Automotive repair Computer literacy High school diploma or

GED Driver's License Full Job Description Job Description Potential Earnings:

$55,000 - $100,000 Annually (Estimated Commission) The Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members in achieving the repair facilities KPIs. Key Job Responsibilities ​ Role and Requirements Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Ensure compliance with all Wow Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery Communicate all customer requests and needs to appropriate team members Provides positive energy when greeting customers in person and on the phone Understanding of all required Insurance programs and procedures Participate in daily "production walks" with the Management Team, as required Support all team members when required Participate in monthly Health & Safety and staff meeting (if required) Attend training, information sessions and workshops recommended by Store Manager Maintain the Assured KPI's by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)

Uphold Assured's Core Values :

Honesty, Integrity & Respect Consistently demonstrates actions and behaviors supporting our "10 Promise" Work Tools to be

Utilized Scheduling Tool:

Progi Calendar, Google Calendars Management Information System:

Summit, Repair Centre Rental Management:

ARMS, Dial Basic Knowledge:

Mitchell, Audatex Education and/or Experience Required ​ Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRP's Minimum of 1-year experience Must be willing to complete ICAR Training Valid Driver's License Required Skills/Abilities Awareness of where to look for answers Basic Computer Skills Compliance for DRP's Minimum of 1-year experience Must be willing to complete ICAR Training Valid Driver's License Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time Pay:

$50,000.00 - $100,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person