Overview The Service Writer Admin supports the Service Department and is responsible for preparing work orders, ordering parts, receiving parts, stocking parts bins, claiming warranties, and providing exceptional customer service to Campers Unlimited customers. The pay is hourly plus commission and this is a full time position with some Saturday work required. We are closed every Sunday/. Responsibilities Provide our customers with a positive service experience & assure customer satisfaction. Schedule, coordinate, and supervise service orders with technicians, from customer drop off to customer pick up. Keep detailed, accurate records on service work, warranties, internal billing, etc. Ensure that work orders are cashiered in an accurate and timely manner. Track warranty work orders and warranty submissions and ensure they are billed and paid in a timely manner. Clearly communicate billing, inventory, warranty, or customer service issues to the Shop Foreman Responsible for walking through the services performed on the customer's RV with each customer. Generate additional service work to drive sales and revenue to the service department. Maintain a safe and clean work environment. Other tasks required by the manager. Experience Willingness to interact with customers in an outdoor setting at time of drop off. High level customer service skills are mandatory to ensure customer satisfaction. Above average follow-up skills. High School Diploma or Equivalent Previous Service Advisor experience preferred Proven and verifiable track record of success in sales and customer satisfaction General knowledge of RVs Must be dependable, friendly, enthusiastic, and self-motivated. Highly organized with superior time management and prioritization skills Valid Driver's License with an insurable driving record Computer proficient

Professional References Job Type:

Full-time Ability to

Commute:

Gadsden, AL 35904 (Required)

Work Location:

In person