for Auto Repair Center Confidence Auto center La Crescenta, CA Job Details Full-time $49,845.89 - $56,160.00 a year 8 hours ago Qualifications Bilingual Service writing Customer communication Diagnostic testing Customer relationship management Front desk Automotive diagnostics Dealership experience Full Job Description Job Overview We are seeking an experienced and energetic Customer Service REPRESENTATIVE and front office attendant to join our Auto Repair Center's customer relations and service operations. In this vital role, you will oversee daily customer interactions, ensure exceptional service quality, increase revenue and drive customer satisfaction. Your role will foster a positive environment for both clients and team members, promoting efficient workflows and upselling opportunities that enhance revenue. The ideal candidate is passionate about automotive services, possesses strong mechanical knowledge, and thrives in a fast-paced environment where excellent communication and problem-solving skills are essential. Duties Manage customer service expectations to deliver outstanding support, ensuring every client feels valued and understood Oversee the scheduling of repairs, appointments, and walk-in services to maximize efficiency and customer satisfaction Assist customers with vehicle diagnostics, repairs, estimates, and service explanations in a clear, professional manner Upsell additional services such as oil changes, tire services, alignments, brake repairs, transmissions, shocks & struts, suspension work, air brake systems, and auto body repairs Collaborate with technicians to ensure accurate service writing and automotive diagnostics are completed efficiently Handle cash transactions accurately while maintaining detailed records of all sales and estimates Promote automotive repair services by educating customers on vehicle maintenance needs and recommending appropriate solutions Skills Proven dealership experience or auto service background with a strong understanding of automotive repair processes Extensive knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures Ability to upsell services confidently while maintaining transparency and trust with customers Experience with auto estimating software and service writing practices Familiarity with a broad range of automotive systems including transmissions, oil changes, tire services, alignment, suspension, brakes, diesel engines, shocks & struts, air brakes, and auto body repair Strong customer service skills with the ability to handle cash efficiently and professionally Mechanical experience or technician background preferred to better understand technical aspects of repairs Excellent communication skills to explain complex repairs clearly and build rapport with clients Sales-oriented mindset with a focus on achieving service goals while providing exceptional customer care Join our team with enthusiasm! We're dedicated to empowering our employees through ongoing training opportunities and fostering a supportive environment where your automotive expertise makes a real difference. If you're passionate about cars and delivering top-tier customer experiences in a fast-moving setting, we want to hear from you!
