Automotive Service Advisor

Automotive Service Advisor Sterling

BMW - 3.4

Newport Beach, CA Job Details Full-time $72,000 - $130,000 a year 3 hours ago Benefits On-the-job training Qualifications Sales Quality control Organizational skills Quality systems Marketing Full Job Description Job Purpose

• Participate in development of QMS, and follow QMS procedures as developed.
• Open service department by required time and be ready to assist clients at that time on a daily basis.
• Act as a liaison by representing the BMW Center to service clients and the client's interest to the BMW Center.
• Promote BMW standards for client, employee, and BMW Centermanagement.
• Make service reservation in accordance of QMS guidelines.
• Review customer request for warranty goodwill.
• Review rental car bills, responsible for all open repair orders written until closed, track down missing repair orders, review daily reservation schedule.
• Close and secure service department at appropriate time on a daily basis.
• Contact clients in a timely manner with needed additional repairs.
• Maintain level 1 training status for CORA requirements. Hiring Specifications
• Excellent communication and organization skills.
• Technically knowledgeable, experienced, or trainable on BMW product line.
• Outgoing and patient personality with good customer relations ability.
• Professional personal appearance. Working Relationship
• Report to the Assistant Service Manager, Service Manager and Service Director.
• Work cooperatively with all departments and personnel. Customer Responsibilities
• Generate client loyalty by greeting and serving the client promptly and courteously.
• Return clients phone calls in a timely and professional manner.
• Establish ongoing consulting relationship with client by being available during normal hours to answer questions, explain additional repairs needed, and make subsequent service reservations.
• Upgrade knowledge of BMW products and services by training on-the-job and participating in educational and development programs.
• Review billing of all repair orders to ensure consistent labor charges and proper documentation Including signatures, estimates, mileage, technician notes, and all other applicable information. Marketing Responsibilities
• Promote the sales of appropriate services, parts, and accessories by accurately identifying the client's service needs and by thoroughly understanding the BMW product and service lines. Solicit client for service work and advise Sales Department of prospects.
• AchieveBMW Center goals for service by generating: ° high sales of services, parts, and accessories ° high level of CSI ° high level of effective labor rate ° high level of hours per repair order ° high number of service/repair orders processed ° low number of client comebacks due to improper repairs/poor communication Transaction Responsibilities
• Establish working agreement with the client by determining and verifying client's service needs and recording them along with current vehicle and client information on the repair order. Verify location of client so that no work starts without client approval.
• Inspect the vehicle and apply proper tools and resources to identify accurately customer service needs, so the number of comebacks related to improper repair orders is less than one percent of repair orders written.
• Ensure new and used car warranty repairs by approving adjustments within standard warranty periods.
• Coordinate with the Service Manager, Shop Dispatcher or other service personnel and communicate with client and technicians regarding repair work. Determine time of completion. Deliver or send vehicle to Shop Foreman and indicate time promised for delivery.
• Insure requested vehicle repairs are quality controlled upon completion by quality control manager.
• Advise client of early or late delivery, or of additional repairs.
• Ensure accurate explanation of work performed and proper delivery of vehicle to client when work is completed.
• Maintain the BMW service reservations by following the QMS guidelines.
• Maintain the client follow-up system by adhering to the QMS guidelines. Logistical Responsibilities
• Maintain the appearance and cleanliness of service offices, desks, floors, counters, displays, and client contact areas by following good housekeeping procedures.
• Meet all requirements of state and federal law dealing with automobile repair and consumer protection. Ongoing Responsibilities
• Dependability. Complete tasks on schedule; accept accountability for work results.
• Participatory/Interpersonal. Work effectively with employees and client.
• Communication. Speak, read, and write well.
• Flexibility. Accept change; take on special tasks as needed.
• Ability to learn.

Learn and apply information without excessive resources or time.

Job Type:

Full-time Pay:

$72,000.00 - $130,000.00 per year

Shift:

8 hour shift

Work Days:

Weekends as needed

Experience:

service advisor: 2 years (Required) Ability to

Commute:

Newport Beach, CA 92663 (Required)

Work Location:

In person