Automotive Service Advisor

Job Summary We are seeking a dynamic and customer-focused Automotive Service Advisor to join our fast-paced Independent team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide clients through their automotive needs, ensuring a seamless and positive experience from initial consultation to vehicle pickup. This position offers an exciting opportunity to combine your passion for automobiles with exceptional customer service skills, contributing to our reputation for quality and reliability. Responsibilities Greet customers warmly, listen attentively to their vehicle concerns, and accurately document their needs. Explain recommended services and repairs clearly, providing detailed auto estimates and options tailored to each customer. Coordinate with technicians and service teams to prioritize repairs, monitor progress, and ensure timely completion of work. Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, transmission diagnostics, or diesel engine repairs to maximize customer satisfaction and dealership revenue. Manage service writing tasks efficiently, including creating work orders and processing invoices while maintaining precise records of all transactions. Handle cash transactions accurately and responsibly while maintaining a professional attitude at all times. Maintain comprehensive knowledge of automotive diagnostics, mechanical systems, and repair procedures to answer customer questions confidently. Qualifications Proven experience in a dealership environment or auto service management role is highly preferred. Strong mechanical knowledge with hands-on experience in automotive diagnostics, repairs, and maintenance procedures. Familiarity with a wide range of automotive systems including transmissions, oil changes, brake repair, air brakes, alignment, shocks & struts, suspension components, tire service, diesel engines, and auto body repair. Excellent customer service skills with the ability to communicate technical information clearly and professionally. Experience in auto estimating software and service writing is advantageous. Ability to upsell services effectively while maintaining integrity and trust with customers. Previous experience with auto sales or automobile sales processes is a plus. Strong organizational skills with attention to detail in cash handling and record keeping. Join us as an Automotive Service Advisor if you're passionate about cars and dedicated to delivering outstanding customer experiences! We value energetic professionals eager to grow their careers in a supportive environment that celebrates automotive excellence.

Job Type:

Full-time Pay:

$23.00 - $75.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person