Automotive Service Advisor 2119 Delaware Avenue, Santa Cruz, CA 95060 $60,000
- $150,000 a year
- Full-time $60,000
- $150,000 a year
- Full-time Overview At Beeline European Auto Care, we're not just fixing cars—we're building trust, creating exceptional customer experiences, and helping people stay confidently on the road.
We're looking for a Service Advisor who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering outstanding service. As the bridge between our customers and technicians, you'll play a critical role in ensuring every vehicle receives the attention it deserves while keeping clients informed, educated, and confident throughout the repair process. The ideal candidate is organized, positive, driven, and passionate about both customer service and the automotive industry. You'll help guide customers through maintenance and repair recommendations, coordinate workflow with our technicians, and contribute to a culture built on professionalism, accountability, and continuous improvement. At Beeline, we believe in doing things the right way—communicating clearly, treating people with respect, and delivering quality work every time. If you're looking for a career where you can grow, make an impact, and be part of a high-performing team, we'd love to meet you. Duties Greet customers promptly and professionally, listening carefully to their vehicle concerns and service needs Explain repair and maintenance procedures clearly, providing accurate auto estimating and service writing Coordinate with technicians to prioritize repairs, ensuring timely completion of services such as oil changes, brake repairs, transmissions, alignments, suspension work, tire services, diesel engine repairs, shocks & struts, air brakes, and auto body repairs Upsell additional services or maintenance based on vehicle diagnostics and mechanical knowledge to maximize customer satisfaction and dealership revenue Manage cash handling transactions accurately while maintaining detailed service records Communicate effectively with customers throughout the repair process, providing updates and explaining repair options in a transparent manner Collaborate with the sales team to support automobile sales efforts when applicable Experience Proven dealership experience or automotive service management background is highly preferred Experience working with service technicians to ensure efficient workflow and quality control Excellent customer service skills with the ability to upsell services confidently and ethically Familiarity with auto estimating software and service writing practices Mechanical knowledge combined with hands-on mechanic experience or service technician background is a plus Ability to handle transactions accurately while maintaining professionalism in a busy environment Join us in delivering outstanding automotive care! Your expertise will help our customers get back on the road safely while enjoying a rewarding career in a vibrant team environment.
Pay:
$60,000.00
00 per year
Benefits:
401(k) 401(k) matching Paid time off
Work Location:
In person
