Automotive Service Advisor

Automotive Service Advisor

BIG O TIRES

- Monteverde Group - 3.2 Santa Rosa, CA Job Details Full-time $20 - $25 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Opportunities for advancement Referral program Qualifications Service writing Customer communication Sales Handling customer inquiries High school diploma or GED Driver's License Working in the automotive repair industry Meeting or exceeding sales goals Technical Proficiency Automotive tire sales Full Job Description

BIG O TIRES

Service Advisor & Customer Service Opportunities Join Our Team at

BIG O TIRES BIG O TIRES

has immediate openings for experienced service advisors and customer service professionals. We are actively interviewing proven

TEAM MEMBER

candidates for our Service Centers. Who Should Apply? If you have demonstrated expertise as an Auto Repair Advisor or in tire sales, and you aim to excel in your field, we want to hear from you. The ideal candidate possesses a strong sales drive and is committed to meeting our customers' automotive needs. Essential Responsibilities Greet customers promptly and courteously upon their arrival for vehicle service. Listen attentively to customers' vehicle concerns and service requests to accurately assess their needs. Clearly explain recommended repair services, associated costs, and estimated timelines to customers. Schedule and coordinate vehicle service appointments efficiently to optimize shop productivity. Maintain thorough and accurate records of customer interactions, service orders, and vehicle repairs. Communicate effectively between customers and technicians to ensure a smooth workflow. Follow up with customers after service to confirm satisfaction and address any additional concerns. Handle customer complaints professionally and escalate issues to management when necessary. Process service orders, billing, and payments in accordance with company policies. Requirements High school diploma or equivalent; additional technical training or certification is a plus. Proven experience as a Service Advisor or in a customer-facing automotive role. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and manage time effectively. Basic understanding of automotive systems and repair procedures. Proficiency with computer systems and service management software. Ability to work in a fast-paced environment while maintaining attention to detail. Strong problem-solving skills and a customer-oriented attitude. Valid driver's license and reliable transportation. What BIG O Offers Excellent compensation based on proven experience, including a Commission Plan for Advisors. Comprehensive Family Health, Vision, and Dental Insurance Plan; Commission and Spiff Program. Five-day work week (Store operates six days a week). Paid vacations and paid holidays. Online training program. 401K plan. Employee referral program. Uniforms provided. Opportunities for advancement. We provide the training and resources to help you succeed. As an Equal Opportunity Employer, our benefits package includes excellent pay with incentives, health insurance (medical, dental, vision), paid vacation, uniforms, and an Employee Purchase Program. How to Apply For immediate consideration and to discuss next steps, contact Bill Moseley at . Take the

BIG O TIRE

challenge today! Equal Opportunity Statement We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion, or national origin. We are committed to building a culturally diverse faculty. If you're looking for a full-time job and have that experience, send resume or email right away! Take the

BIG O TIRE

challenge and join our TEAM for 2026

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance

Experience:

Service Advisor:

3 years (Required) Tire sales and auto parts : 3 years (Required)

Work Location:

In person