Service Writer / Dispatcher Diesel Truck Repair $500 hire on Mobile Wrench Fleet

• 2.5 Denver, CO Job Details Full-time $65,000
• $85,000 a year 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Opportunities for advancement Qualifications Service writing Writing skills Service scheduling In-person customer service Account development Dispatching Continuous improvement B2B sales Project management software Customer information system software Account management Grammar Experience Repair estimation Full Job Description Job description Are you ready for the next chapter in your life?

Do you want to work in a supportive, upbeat and fun environment? Are you looking for a position with a company that can offer you advancement opportunities? Are you a hardworking, capable, and dependable professional? If you've answered "yes" to these questions, this may be the opportunity for you! Established in 2000, Mobile Wrench is Colorado's leading company providing on-site mobile services for companies with fleets of trucks, trailers and equipment. With the goal of keeping customers fleet operations moving and safe, Mobile Wrench is known for its outstanding customer service, flexibility and support. Mobile Wrench is a growing, military friendly company dedicated to being the best and most trusted mobile, on-site provider in the market…... because that's what our customers deserve. Our appealing environment and "Can Do" culture attracts self-starters and people who enjoy:

• Working both independently and as a team to solve problems
• Interfacing with customers to meet their service needs
• Supporting technicians to identify and source parts
• Developing estimates for repairs and working with customer to schedule work
• Multi-tasking and interfacing with every aspect of operations to get the job done
• A position that offers advancement opportunities as the company grows

Essential Day-to-Day Responsibilities:

Setting up new accounts and accurately putting in information. Qualifying new accounts by learning the customer's size, type of trucks, operating schedule, primary maintenance concerns, etc. Receiving work requests from customers Generating work orders and accurately putting information into our CRM software. (Service Fusions) Informing customer of job progress and getting client approval for repairs and estimates Deepening customer relationships to expand the scope and breadth of the business relationship Selling customers all three services areas

• Inspections, PM's and Repairs Contacting new customers after first service to gain an understanding of their experience.

Sending monthly emails to customers with DOT inspections due and following up with phone calls to schedule work. Upselling customers to add DOTs, PM or other services to jobs. Work with owner and marketing consultant to coordinate marketing efforts Maintain organized and accessible work area and digital and paper files

Requirements:

Strong experience with service writing and working with service technicians. (Equipment repair, HVAC, plumbing, truck repair, or similar.) Strong proven skills and experience with job, shop, project, and order tracking software such as ShopView. Proven ability to sell work needed by customers and maintain excellent profitability on jobs. Some understanding of the diesel truck and equipment repair service business Superior customer service and communication skills including writing, grammar, active listening abilities and information retention Experience with setting schedules and dispatching technician. Enthusiastic customers service and selling skills Self-starter who takes ownership and responsibilities for following through on daily, weekly and monthly tasks Embraces the characteristic of continuous improvement.

Job Type:

Full-time Pay:

$65,000.00

• $85,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off People with a criminal record are encouraged to apply Application Question(s): Why do you feel you are a good fit for the position at Mobile Wrench? What experience do you have with Diesel Truck and Equipment Repair?

Work Location:

In person