Job Description Help for Job Description. Opens a new window. The-Technician I is an entry-level field position responsible for assisting in the safe and professional completion of exterior property maintenance services. Under the direction of a Lead Technician, the Technician I performs tasks related to window cleaning, roof cleaning, house washing, pressure washing, gutter cleaning, solar panel cleaning, and other property maintenance services while delivering exceptional customer service. Technician I employees are expected to demonstrate a positive attitude, strong work ethic, reliability, and a willingness to learn Gorilla Property Services' operating procedures and safety standards. This position serves as the foundation for advancement within the company through training, experience, and consistent performance. In addition to operational execution, this position plays a critical role in revenue growth through on-site customer engagement and upselling additional services. Core Responsibilities Field Operations & Service Execution Perform and oversee all exterior cleaning services, including: Pressure washing (commercial, residential, industrial) Soft washing (roofs, siding, delicate surfaces) Window cleaning (low and high access) Gutter cleaning Graffiti removal General exterior property maintenance Review daily job scopes and ensure accurate execution Adjust methods based on surface type, environmental conditions, and site constraints Ensure proper use of equipment, chemicals, and cleaning techniques Deliver consistent, high-quality results across all job sites Revenue Generation & On-Site Upselling Actively identify opportunities to increase job value while on-site Inspect property for additional service needs, including: Additional surfaces requiring cleaning Preventative maintenance opportunities Recurring service potential Communicate recommendations clearly and professionally to clients Provide on-the-spot pricing (as per company guidelines) or coordinate with office Secure approval and execute additional work where possible Document all upselling opportunities and outcomes in the company CRM Contribute directly to increasing average job size and overall revenue Quality Control & Standards Enforcement Perform detailed final inspections before leaving each site Ensure all work meets Gorilla Property Services standards Immediately correct deficiencies or incomplete work Maintain consistency across job types and sites Health & Safety Compliance Adherent to all company safety policies and procedures Conduct site hazard assessments prior to starting work Ensure proper use of PPE at all times Safely operate ladders, lifts, and equipment Report and document incidents, near misses, or hazards Customer Experience & Communication Communicate clearly before, during, and after job completion Handle customer questions, concerns, or change requests Ensure client satisfaction prior to leaving site Always representing the brand professionally Equipment & Vehicle Management Maintain organization and cleanliness of vehicles and trailers Perform daily equipment checks and basic maintenance Ensure all tools, chemicals, and supplies are stocked Report on repair or replacement needs promptly Job Tracking & Reporting Utilize company CRM systems (Gorilla Pro) to: Review schedules and job details Track job progress and completion Upload before/after photos Record notes, upselling, and job changes Report daily production metrics to management Document any issues, delays, or scope changes

Working Conditions Include:

Outdoor work in varying weather conditions Physical labor includes lifting, climbing, and extended standing Working at heights (ladders, roofs, lifts) Early mornings, long days, and occasional weekends Ability to attend Working at Heights training Expectations Maintain a professional appearance and represent the brand positively Operate with minimal supervision and high accountability Take ownership of job outcomes, team performance, and customer satisfaction Actively contributes to business growth through operational excellence and upselling