Service Assistant | Automotive Service Dealership Experience Preferred

Service Assistant | Automotive Service Dealership Experience Preferred Acura of Pembroke Pines - 3.6 Pembroke Pines, FL Job Details Full-time $16 an hour 1 day ago Qualifications Computer operation Customer communication Customer relationship building Customer retention Greeting customers In-person customer service Customer support experience within retail industry Attention to detail Customer issue escalation Customer support CRM system proficiency Phone call management Full Job Description Company Description The Craig Zinn Automotive Group is a renowned automobile dealership group serving South Florida, offering services such as auto sales, leasing, rental, financing, repairs, and more. It operates several factory-authorized dealers, including Toyota of Hollywood, Lexus of Pembroke Pines, Acura of Pembroke Pines, Lexus of North Miami, and Subaru of Pembroke Pines. The company places a strong emphasis on quality, honesty, and integrity, valuing excellence in personal and business relationships as key pillars of its success. With a customer-centric approach, Craig Zinn Automotive Group aims to provide a comprehensive and superior automotive experience. We are looking for a Service Assistant with Automotive Service Dealership Experience.

Job Responsibilities:

Coordinate with outside vendors regarding vehicle repairs and services. Ensure all vendor paperwork is completed accurately and submitted in a timely manner. Assist with making sure vendors are paid on time. Close internal repair orders throughout the month. Process spiff work for Service Advisors. Provide general administrative support for the Service Department as needed.

Required Education & Experience:

High School Diploma or Equivalent; or at least one to two years of related experience and/or training; or equivalent combination of education and experience. Experience in the automotive industry preferred. Experience working in a customer facing role.

Knowledge, Skills and Abilities:

Excellent communication and interpersonal skills, ability to quickly build trust and establish credibility. Basic knowledge or ability to use internet software; spreadsheet software and word processing software. Professional, customer-focused demeanor. Ability to multitask effectively in a fast-paced environment. Comfortable using CRM systems and basic computer applications. High attention to detail with a focus on accurate documentation. Ability to work independently while following established processes Basic computer software and internet proficiency.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. Frequently required to stand; walk and reach with hands and arms. Occasionally required to sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. Employee must be able to use different type of equipment and/or tools: computers, printers, staplers, etc. The employee is expected to make quick decisions, remember processes, maintain focus, complete tasks independently, and complete tasks in situations that have a speed or productivity objectives and/or sales quota.

Work Environment:

While performing the duties of this job the employee is frequently exposed to office/indoor conditions with occasional outdoor weather conditions. The employee is occasionally exposed to moving vehicles. The noise level in the work environment is usually moderate.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the critical nature of the automotive industry, employees may be required to work varying schedules to reflect the business needs of the dealership. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Company rules and regulations for the safe and effective operation of the facility. Please, note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay:

$16.00 per hour

Work Location:

In person