Senior Automotive Service Advisor

Senior Automotive Service Advisor Auto Mechanic Shop, Inc Winter Park, FL Job Details Full-time From $75,000 a year 23 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Prescription drug insurance Qualifications Service writing Phone communication Windows Driver's License Driving Performing background checks

Technical Proficiency Full Job Description Job Title:

Senior Automotive Service Advisor Location:

4031 Forsyth Rd. Winter Park

FL 32792

Benefits Include:

Paid Vacation & Paid Holidays Healthcare Benefits Available Prescription Coverage 401K Package WITH Matching Funds Paid Wellness Days Uniform Cleaning Service Weekends to Spend Time with

Family & Friends Real-Time Automotive Technical Support Flexible Schedule Guaranteed Hours Local Owner Onsite Daily On-Going Training & Career Advancement Tuition Reimbursement Employee Appreciation Events Appreciation Lunches Provided Job Overview:

Our ideal candidate is a personable, high-energy individual looking to use their skills to act as the liaison between Technicians and customers. Someone who is a determined self-starter who maintains a consistent level of outstanding customer satisfaction and is looking to play an active role in the service lane. Responsibilities include, but are not limited to: Greets and consults customers with hospitality and respect, serving as the primary point of contact for service/repair matters Determine vehicle needs based on customer information, vehicle walk-arounds, and inspections Produce repair orders for customers while frequently communication with Technicians Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand Meets and exceeds targeted sales goals and customer satisfaction index Sets and manages expectations for service delivery for customers and Technicians Overseeing and managing shop workflow in an effective and efficient manner Maintain a positive attitude and team atmosphere at all times Communicate on the phone in a clear professional manner Ensure that all repairs are performed to proper specifications. Verify final invoice reconciles with performed services

Qualifications:

3+ years of experience in Service Advisor/writer or Automotive Customer Service role with a proven track record of exceptional customer satisfaction Hold a valid driver's license with reliable transportation and clean driving record Must agree to background check and drug testing Must be proficient in Windows-based computer software Professional appearance and excellent phone etiquette A desire for long-term career development

Physical Requirements:

Being dependable and reliable for a position that is scheduled for Monday-Friday Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.) Occasionally lifting and carrying objects over 50 lbs. Auto Mechanic Shop, Inc. is an Equal Opportunity Employer and maintains a tobacco-and-drug-free workplace.

Job Type:

Full-time Pay:

From $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Shift:

10 hour shift 8 hour shift

Work Days:

Monday to Friday Application Question(s): Are you currently working as a service writer?

Experience:

Service writing: 3 years (Required)

Work Location:

In person