Automotive Service Advisor /Writer

Automotive Service Writer Executive Park Tire is Calhoun's oldest and only full-service tire and automotive repair center. We pride ourselves on delivering exceptional customer service and high-quality workmanship. We're looking for a motivated Automotive Service Writer to join our team and be the vital link between our customers and technicians. Responsibilities

• Greet customers and listen to their vehicle concerns.
• Document repair requests and prepare accurate work orders.
• Provide clear service estimates, timelines, and explain recommended repairs.
• Communicate regularly with customers regarding repair status.
• Review completed work orders and ensure customer satisfaction.
• Promote additional maintenance services when appropriate.
• Maintain service records and ensure compliance with company policies.
• Inventory management of in-stock parts and tires.
• Conduct daily/weekly inventory counts and reconcile any discrepancies. Requirements
• Strong customer service and communication skills.
• Strong attention to detail and organizational skills.
• Basic automotive knowledge to explain technical issues in simple terms.
• Ability to multi-task in a fast-paced environment.
• Proficiency with service management software and office tools.
• Prior experience in automotive service or customer-facing roles preferred.
• Handle customer complaints professionally and resolve issues promptly.

Inventory Management:

Perform regular cycle counts and reconcile discrepancies between physical stock and system records.

Inventory Data Management:

Update inventory databases, track product movements, and maintain accurate documentation.

Pay:

$15.00 - $25.00 per hour

Benefits:

Paid time off

Work Location:

In person