Automotive Service Consultant

Automotive Service Consultant HyundaiCareers.com - 3.9 Duluth, GA Job Details Full-time $55,000 - $60,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Bilingual Service writing Vehicle inspections Customer relationship building Phone communication Mid-level High school diploma or GED Maintenance activity documentation Driver's License Driving Task prioritization Data entry Automotive service CDK Automotive service record keeping Order entry Repair estimation Communication skills Client interaction via phone calls Full Job Description Overall Summary As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information Automotive Service Advisors Wanted! Rick Case Hyundai/Genesis in Duluth GA is seeking customer service orientated experienced Service Advisors to join the team! If you thrive on challenge, possess high energy, are committed to hard work and want to be paid based upon performance you may be the individual we are seeking! Our mission is to be a recognized leader in the automotive industry by challenging ourselves to meet the highest standards of quality, innovation, integrity, and customer satisfaction. Over the last 62 years, we've established a reputation of success, respect, and integrity with both our customer and employees.

What We Offer:

PTO after 90 days Team environment - everyone here wants and encourages others to succeed! Bilingual candidates encouraged to apply! Great benefits package includes medical, dental, vision, 401

K Duties:

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Prioritize required services Ensure customer has a positive dealership experience Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Spend quality time building relationships with the customers Requirements

MUST HAVE SERVICE WRITING EXPERIENCE

Prior automotive experience CDK experience preferred Superior communication and customer service skills Excellent follow-up skills Maintaining a positive, can-do attitude Valid Drivers License and clean record - Pre-Employment Background Check Required Rick Case is a Drug FREE workplace -

Pre-Employment Drug Screening Required Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Employment Position:

Full Time Salary:

$55,000.00 - $60,000.00 Yearly Salary is negotiable.

Zip Code:

30096