Front Desk Customer Service & Sales Representative (Auto Glass)

Universal Auto Glass, Inc. - Front Office Representative (Customer Service, Sales & Fleet Billing Support) -

Full-Time Location:

Lithia Springs, GA (On-site)

Schedule:

Monday-Friday | Full-Time Universal Auto Glass, Inc. is hiring a full-time front office professional who can handle both customer-facing front desk responsibilities and fleet account billing support . This is a fast-paced auto glass shop environment— not a sit-and-answer-phones-only position. Minimum Requirements (to apply) 1+ year experience in most of the areas below (front desk, customer service, scheduling, sales support, invoicing/AR, or similar office operations) Reliable transportation Dependable, responsible, accountable, and punctual Comfortable in a high-volume, multitask environment Strong communication skills + basic computer skills (email, data entry, scheduling) Primary Responsibilities (Customer Service & Sales) Answer incoming calls and book/close appointments Greet and assist walk-in customers professionally Provide pricing and service information; schedule jobs accurately Process payments and maintain job documentation Communicate clearly on parts ordering and service timelines Secondary Responsibilities (Fleet Support / AR Assistance) Assist with fleet invoicing, statements, and follow-up Track and document payment status and communications Support basic Accounts Receivable / Accounts Payable tasks (training on our process provided) Communicate professionally with B2B contacts and fleet managers Maintain organized records for accuracy and accountability Pay $13-$16 per hour (based on experience and performance) Paid working interview required To Apply Email your resume and best contact number to: info@universalautoglassinc.

com Subject line:

Front Office Full-Time - UAG Serious applicants only.

Pay:

From $13.00 per hour

Benefits:

401(k) matching Paid time off Application Question(s): Do you have at least 1 year of recent front desk / customer service experience in a fast-paced environment? If yes, where and how long? Are you comfortable handling high call volume, speaking professionally on the phone, and booking appointments while on the call? (Yes/No) Have you worked in a role that required sales or closing (not just taking messages)? Briefly explain. What scheduling tools or systems have you used? (

Example:

Outlook/Google Calendar/CRM/dispatch software/appointment schedulers) Are you comfortable handling price objections and moving customers to a booked appointment? (Yes/No) Do you have reliable transportation and the ability to be on-site Monday-Friday, full-time and on time daily? (Yes/No) Have you done any invoicing, statements, AR follow-up, or business account support? Briefly explain.

Scenario:

A customer says, "That's too expensive." What would you say next? (2-3 sentences)

Work Location:

In person