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Job Description
Job Title:
Vehicle Maintenance Support Specialist Job Description This role provides front-line support for vehicle maintenance and repair requests by handling calls from customers, drivers, and vendors. The Vehicle Maintenance Support Specialist ensures that repairs are necessary, safe, and appropriately priced, while accurately managing purchase orders and invoices. The position plays a key role in maintaining strong vendor relationships, supporting internal teams, and delivering a high level of customer service in a fast-paced environment. Responsibilities Respond to incoming calls from customers, drivers, and vendors regarding vehicle maintenance and repair requests. Issue purchase orders for maintenance and repair transactions that exceed customer card limits. Verify that all authorized repairs are necessary for safe vehicle operation and are priced according to recognized industry guides. Accurately enter, update, and maintain purchase order records for documentation and historical tracking. Process and verify maintenance and repair invoices to ensure accuracy and completeness. Collaborate with internal teams to support client satisfaction and ensure efficient service delivery. Maintain and strengthen relationships with vendors to support timely and quality service. Escalate and resolve service issues with vendors as needed to minimize downtime and service disruptions. Assist with special projects related to vehicle maintenance, process improvement, or service delivery. Provide technical guidance and support to customer-facing teams on maintenance and repair-related questions. Follow up on supplier billing inquiries and discrepancies to ensure timely resolution. Ensure all activities comply with internal procedures and documentation standards. Essential Skills Strong mechanical knowledge and understanding of automotive maintenance and repair. Excellent communication skills, both written and verbal. Strong administrative and organizational abilities to manage multiple tasks and records accurately. Effective problem-solving skills to resolve maintenance, billing, and service issues. Excellent time management skills and attention to detail. Proficiency with Microsoft Office Suite. Customer-focused mindset with a professional, service-oriented attitude. Experience handling customer service, purchase order, invoice, and billing issues. Additional Skills & Qualifications Familiarity with automotive service databases such as Chilton, Mitchell, or AllData. Experience in a call center environment. Experience in a fleet maintenance environment. Spanish bilingual skills. Valid driver's license. Eligibility to work in the United States. Work Environment This is a fully onsite position based in West Des Moines, working five days a week. The schedule follows Monday through Friday daytime hours, providing a structured workweek in an office environment. The role involves frequent phone and computer use, collaboration with internal teams, and regular interaction with vendors and customers to support vehicle maintenance operations. Job Type & Location This is a Permanent position based out of West Des Moines, IA. Pay and Benefits The pay range for this position is $75000.00•$80000.00/yr.•Workplace Type This is a fully onsite position in West Des Moines,IA. Application Deadline This position is anticipated to close on Jul 2, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
