Automotive Service Advisor

Company Overview Great American Tire & Auto Repair is a full-service auto repair and tire and alignment service center dedicated to providing exceptional automotive care. We pride ourselves on delivering reliable, high-quality service to our valued customers and fostering a positive, team-oriented work environment. Job Summary We are seeking an energetic and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will serve as the vital link between our customers and technicians, ensuring a smooth and efficient service experience. Your enthusiasm for automotive repair combined with your excellent communication skills will drive customer satisfaction and business growth. Duties Greet customers warmly, listen carefully to their vehicle concerns, and accurately document their needs. Explain recommended services and repairs clearly, providing detailed auto estimates and options. Coordinate with technicians to prioritize repairs, ensuring timely completion of services such as oil changes, brake repairs, transmission work, suspension, alignments, tire services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs. Upsell additional services and maintenance based on customer needs while maintaining transparency and integrity. Manage cash handling transactions accurately and efficiently while maintaining proper documentation. Write detailed service reports and communicate repair progress to customers throughout the process. Assist in vehicle diagnostics by understanding mechanical issues and collaborating with mechanics to identify solutions. Skills Proven dealership or auto service management experience with a strong background in automotive diagnostics and repair. Excellent customer service skills with the ability to explain complex technical information clearly. Strong sales aptitude with experience in upselling automotive services and auto estimating. Mechanical knowledge covering vehicle maintenance, transmissions, oil changes, auto body repairs, air brake systems, alignments, suspensions, tire services, diesel engines, shocks & struts, brake repairs, and automotive repair procedures. Familiarity with service writing software and cash handling procedures. Ability to work efficiently in a fast-paced environment while maintaining attention to detail. Valid automotive technician or mechanic experience is a plus for better understanding of technical aspects. Join us to be part of a passionate team committed to delivering top-tier automotive care! Your expertise will help drive customer satisfaction while advancing your career in the vibrant world of automotive service.

Pay:

From $18.00 per hour

Benefits:

Health insurance

Work Location:

In person