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BH
Bernardi Honda Natick
Experienced Automotive Service Advisor - Honda
Career Insights for Automotive Service Technician / Mechanic
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Scorecard
Based on Massachusetts data
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What they do
An Automotive Service Technician or Mechanic repairs and performs maintenance on cars and smaller trucks; may conduct auto inspections.
$54,442 / year median in Massachusetts
+15% projected growth
Job Description
Bernardi Auto Group is looking to hire an Automotive Service Advisor for our Honda location! If you are a career minded Service Advisor who is committed to providing excellent customer service, we would like to discuss a career at Bernardi Honda with you. Are you sick of getting "Jobs" instead of a "Career"? Joining Bernardi Honda's Service department is your solution! We are looking to hire experienced team members for the long-term - helping them grow and prepare for internal promotional opportunities. Who We Are See for yourself why it's better at Bernardi! Our dealerships have a reputation for excellence in customer service, and quality sales of new and used cars, trucks, and SUVs as well as genuine OEM parts and accessories. Our Company has been an important part of the landscape in the Greater Boston - MetroWest region for over 40 years and many of our staff have enjoyed long and successful careers here. Our dealerships include Honda, Toyota, Acura, Audi, and Volvo. Responsibility The Service Advisor is responsible for assisting our Honda service customers while their vehicle is in for service. This includes explaining why additional services are needed after the vehicle is inspected by the technician. You need not be involved in the scheduling of service appointments since this responsibility is managed by our centralized Service BDC. Greet Honda service customers in a prompt, friendly manner. Effectively manage expectations of those waiting for your attention Ask relevant probing questions to assist service customers in their effort to explain vehicle symptoms Clearly document vehicle symptoms on repair order as described by the service customer Determine needed automotive maintenance based on symptoms, age, mileage, body condition, and history of vehicle Prepare a complete and accurate estimate of cost for service labor and parts; Explain it and the time needed for the auto service to your customer Monitor the progress of work on your customer's vehicles throughout the day, update customers on their status, and gain customer approval for additional work recommended by the technician. Explain all completed work and charges to your customer Handle service customer complaints in a fashion that maintains high customer satisfaction Requirements Prior experience as an Automotive Service Advisor Excellent customer handling skills Valid driver's license with a clean driving record Excellent verbal and written communication skills Honda experience is preferable! Benefits Bernardi Auto Group offers a very competitive and attractive benefits package, including but not limited to: Promotion from within opportunities - across all five Bernardi dealerships Medical, Dental, and Vision Insurance PTO and Paid Holidays 401(k) Life Insurance, Short Term. Disability, Critical Illness, Accident Insurance Identity Theft Protection Insurance Pre-paid Legal Insurance Bernardi Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.