Vehicle Loan Servicing Specialist - temporary

Vehicle Loan Servicing Specialist - temporary at FlexStaff Careers Vehicle Loan Servicing Specialist - temporary at FlexStaff Careers in Halethorpe, Maryland Posted in 8 days ago.

Type:

temporary

Job Description:

FlexStaff is hiring several temporary employees for our client, a leading federal credit union, located in Baltimore, Maryland to work in their Loan Servicing department. As a temporary member of the team, you will assist with their lease volume due to growth in vehicle leases that are currently being financed through the credit union . This role is 100% on-site in the office.

Highlights of the role:

This assignment will be for approximately 6 months It is 100% onsite M-F in their Baltimore, Maryland office A good amount of the role would be managing high call volume. Loan and/or Lease experience is required ,as well as professional phone and customer service/ call center experience. This is an hourly role with a pay range of $23-26/hour

Responsibilities:

Process and support all types of consumer lease maintenance requests in accordance with established policies, and procedures, including account maintenance, transactions, and vendor follow-up. Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members. Research and resolve lease servicing issues, including compliance concerns, complaints, and escalations. Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests.

Qualifications :

Minimum of 3 years customer service experience in consumer loan or lease environment.