Automotive Service Advisor branch ave tire and auto service Temple Hills, MD Job Details Full-time $51,585.15 - $62,124.05 a year 9 hours ago Qualifications Estimating software Customer communication Brake repair Oil change Estimating software for insurance claims Driver's License Computer-aided vehicle damage estimating Driving Estimating for automotive body repair Dealership experience Mechanical knowledge Full Job Description Job Overview Join our dynamic automotive team as an Automotive Service Advisor, where your enthusiasm for cars and dedication to customer satisfaction will drive success! In this energetic role, you will serve as the vital link between our valued clients and our skilled technicians, ensuring a seamless experience from initial vehicle intake to service completion. Your mechanical knowledge, combined with excellent communication skills, will empower you to accurately assess vehicle needs, recommend necessary repairs, and provide exceptional service that keeps customers coming back. This position offers a fantastic opportunity to grow within the automotive industry while making a positive impact on every customer's journey. Duties Greet customers warmly and listen attentively to understand their vehicle concerns and service needs Conduct thorough vehicle inspections and utilize estimating software to prepare accurate repair estimates Communicate clearly with customers about recommended services, including oil changes, brake repairs, tire services, suspension work, and collision repairs Upsell additional services by highlighting benefits and explaining maintenance options to enhance vehicle performance and safety Coordinate with technicians to prioritize repairs and ensure timely completion of services such as alignments, shocks & struts, air brake systems, and automotive diagnostics Manage service writing processes efficiently while handling cash transactions and maintaining accurate records Keep clients informed throughout the repair process, ensuring transparency and building trust through excellent client communication Use computer-aided vehicle damage estimating tools for collision repair assessments when applicable Experience Previous experience as an automotive service advisor or in a dealership environment is highly preferred Strong mechanical knowledge gained through mechanic experience or automotive repair background Familiarity with estimating software and auto service management systems is essential Proven ability in upselling services while maintaining high levels of customer satisfaction Knowledge of automotive diagnostics, collision repair procedures, and technical repair processes such as brake repair, alignment, suspension work, tire service, shocks & struts, and oil changes Excellent communication skills with a focus on client interaction and service writing expertise Valid driver's license with a clean driving record; experience driving various vehicle types is advantageous Join us in delivering top-tier automotive care with energy and professionalism! We're committed to supporting your growth in the automotive industry by providing a vibrant work environment where your skills make a difference every day.

Pay:

$51,585.15 - $62,124.05 per year

Work Location:

In person