Exceptional Customer Service. Professional Excellence. Long-Term Career. We are a highly respected, family-owned and operated automotive repair facility seeking an experienced Service Advisor to join our team. This is an opportunity for a customer-focused professional who is passionate about building lasting client relationships and delivering an exceptional service experience. Our reputation has been built on integrity, transparency, and quality workmanship. We believe every interaction with a customer is an opportunity to earn trust, exceed expectations, and create lifelong relationships. We are looking for an individual who shares those values and understands that outstanding customer service is the foundation of a successful automotive business. This position is ideal for a motivated professional who thrives in a fast-paced environment, communicates with confidence, and consistently demonstrates professionalism, accountability, and leadership. Position Overview As the first point of contact for our customers, you will play a critical role in shaping the overall customer experience. You will serve as the liaison between our clients and our technicians, ensuring that every repair is communicated clearly, managed efficiently, and delivered with the highest level of professionalism. Success in this role requires exceptional communication skills, strong organizational ability, attention to detail, and an unwavering commitment to customer satisfaction. If you thrive in a fast-paced environment, possess a passion for automotive repair, and excel at client communication, this opportunity is perfect for you! Key Responsibilities Deliver an exceptional customer experience from initial greeting through vehicle delivery. Prepare detailed estimates utilizing estimating software, ensuring transparency and accuracy for each vehicle. Recommend additional services such as oil changes, tire services, brake repairs, suspension work, alignment, shocks & struts, air brake systems, and collision repair when appropriate. Provide clear explanations of necessary repairs and maintenance services using automotive diagnostics and mechanical knowledge. Maintain proactive communication with customers throughout the repair process. Coordinate effectively with technicians to ensure accurate diagnostics, efficient workflow, and timely vehicle completion. Manage repair orders while maintaining accuracy, organization, and attention to detail. Schedule appointments and maximize shop productivity through effective workflow management. Resolve customer concerns professionally while maintaining a positive experience. Foster long-term customer relationships that generate repeat business and referrals. Uphold the company's reputation for integrity, professionalism, and excellence. Qualifications Minimum of 3 years of experience as an Automotive Service Advisor or Service Writer, preferrably within a dealership or independent auto repair shop. Strong mechanic experience or background in automotive diagnostics enhances ability to explain repairs effectively. Familiarity with estimating software platforms such as RO Writer or Alldata is highly desirable. Proven record of delivering exceptional customer service. Strong sales and relationship-building abilities founded on honesty and trust—not pressure. Excellent verbal and written communication skills. Outstanding organizational and time-management skills. Ability to prioritize multiple responsibilities in a fast-paced environment. Professional appearance and demeanor. Strong computer proficiency and experience with shop management software. Valid driver's license with a clean driving record. The Professional We Are Looking For The ideal candidate understands that technical knowledge alone does not create an exceptional customer experience. We are seeking someone who consistently demonstrates: Professionalism in every customer interaction. Exceptional punctuality and reliability. A customer-first mindset. Integrity and sound judgment. Strong work ethic and personal accountability. Confidence without ego. Emotional intelligence and empathy. The ability to communicate complex repairs in a way customers understand. Commitment to excellence and continuous improvement. Why Join Our Team? We offer more than a job—we offer the opportunity to become part of a respected family business that values its employees as much as its customers. Our team enjoys a collaborative, professional environment where integrity, accountability, and mutual respect are the standard. If you take pride in your professionalism, understand the value of exceptional customer relationships, and are looking for a long-term career with a company that appreciates excellence, we encourage you to apply. Professionalism is expected. Reliability is essential. Customer service is non-negotiable. Excellence is our standard.

Pay:

$63,750.00 - $80,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person