Automotive Service Advisor

Automotive Service Advisor

ROCHESTER HILLS CHRYSLER JEEP DODGE - 3.0

Rochester Hills, MI Job Details Full-time $60,000 - $100,000 a year 23 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Employee discount Qualifications Estimating software Customer communication Oil change Automobile maintenance requirements Interpersonal skills Sales transaction processing Cash register operations Computer-aided vehicle damage estimating Alignment Automotive parts estimating Automotive diagnostics Suggestive selling Dealership experience Service technician experience Mechanical systems repair Full Job Description Overview Join our dynamic automotive team as a passionate and energetic Automotive Service Advisor! In this vital role, you will be the friendly face guiding customers through their vehicle service experience, ensuring they receive top-notch care and expert advice. Your enthusiasm for cars and exceptional customer service skills will help build lasting relationships, drive sales, and keep vehicles running smoothly. This is an exciting opportunity to be at the forefront of automotive repair and maintenance, making a real difference in our customers' driving experience. Responsibilities Greet customers warmly, listen to their vehicle concerns, and accurately document their needs. Explain repair and maintenance services clearly, providing detailed auto estimates and service recommendations. Coordinate with technicians to prioritize repairs, ensuring timely completion of services such as oil changes, brake repairs, transmissions, alignments, suspension work, tire services, and diesel engine repairs. Upsell additional services and maintenance packages to enhance vehicle performance and safety while meeting customer needs. Manage service writing processes, including creating work orders and tracking vehicle progress from intake to delivery. Handle cash transactions accurately and maintain detailed records of all service activities. Foster strong customer relationships through excellent communication, follow-up, and personalized service experiences. Requirements Proven dealership experience or background in auto service management is highly preferred, but not recommended. Strong mechanical knowledge with familiarity in automotive diagnostics, repair procedures, and mechanical systems such as transmissions, brakes, shocks & struts, air brakes, suspensions, alignments, and tire services. Experience working with service technicians on vehicle maintenance tasks including oil changes and auto body repairs. Ability to upsell services confidently while maintaining integrity and customer trust. Excellent customer service skills with a professional attitude and clear communication abilities. Knowledge of auto estimating software and sales techniques to maximize revenue opportunities. Mechanical experience or background as a mechanic or service technician is advantageous. Basic cash handling skills along with a thorough understanding of automotive repair processes. Join us to be part of a vibrant team dedicated to delivering exceptional automotive care! Your energy and expertise will ensure every customer leaves satisfied—driving forward with confidence!

Pay:

$60,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person