Customer satisfaction is an integral component of the total customer experience. as a Service Technician , your role is vital to customer satisfaction. The Service Technician's responsibilities generally include but are not excluded too: Completing repairs and maintenance in a timely fashion. Ensuring that the customer's vehicle is repaired and maintained both efficiently and seamlessly is a significant aspect of your role.

Job Description:

Consistently utilizing our Multi-Point inspection tool at a rate greater than 98% Provide a high quality of work at a productive rate. Completing repairs according to published procedures and following established safety guidelines. Our expectation and goal is that all technicians collectively average 40 hours per week. Cleaning, tagging and bagging replacement parts Reviewing technical bulletins and service publications as they become available. Attending and participating in the training programs recommended by the Shop Foreman and management Adhering to warranty policies when assisting other Dealership Team members in completing warranty information Learning and using proper repair methods, including the use of special tools. Delivering an exceptional customer experience. You are expected to treat a customer as you would a guest in your home. This level of service creates a strong and lasting impression on the customer and goes a long way toward creating an exceptional customer experience. Deep understanding of automobiles and speedy diagnostic abilities Effective analytical and communication skills and eagerness to improve Ability to learn new technology, repair and service procedures and specifications Ability to operate electronic diagnostic equipment

Education and Experience:

ASE Certification/Technical degree (preferred) 3+ years of hands-on mechanical experience Valid driver's license and clean driving record

Job Type:

Full-time Pay:

$45,000.00 - $100,000.00 per year Ability to

Commute:

International Falls, MN 56649 (Required)

Work Location:

In person