Automotive Service Advisor

Automotive Service Advisor Buddy Isles Tire & Automotive - Littleton, NC Buddy Isles Tire & Automotive is looking for a motivated Automotive Service Advisor to join our growing team. We are a busy, well-established shop with a strong reputation for quality repairs and honest service. This position is perfect for someone who has worked as a service advisor before or someone with strong sales, customer service, or management experience who wants to build a career in the automotive industry. Our shop runs fast-paced, professional, and team-focused. We take care of our customers and our employees.

What You'll Do:

Greet customers and provide a professional experience from drop-off to pick-up. Listen to customer concerns and clearly communicate with technicians. Build and present repair estimates based on technician inspections. Recommend maintenance services that help customers protect their vehicles. Manage appointments and repair order workflow. Keep customers updated throughout the repair process. Review completed repairs with customers and answer questions. Ensure repair orders are accurate and properly documented. Process payments and close out repair orders. Support technician productivity and shop efficiency. Help maintain a positive and professional environment.

Who This Job Is Great For:

Experienced dealership or independent shop service advisors. Automotive professionals looking for a better work environment. Sales professionals who are comfortable talking with customers and closing work. Customer service leaders who are organized and motivated. People who want a long-term career in the automotive industry.

What We're Looking For:

Strong people skills and communication. Confidence explaining services and recommendations. Organized and able to manage multiple customers at once. Sales mindset with customer-first attitude. Reliable and self-motivated. Automotive experience is helpful but not required for the right person.

What Makes Our Shop Different:

Established and trusted local business. Large, modern facility with strong car count. Supportive ownership and team culture. Opportunity to grow into leadership roles. Training available for the right person. Stable long-term career opportunity.

Pay Structure:

Competitive base pay plus performance opportunities based on experience and production.

Benefits:

Paid time off. Employee discounts on parts and services. Training and career growth. Stable full-time position. No weekends. If you're an experienced advisor looking for a better place to work or someone hungry to learn and build a career, we want to meet you. Want to learn more about who we are before applying? Look up Buddy Isles Tire & Automotive on Google, Facebook, TikTok, and Instagram to see our shop, our team, and what we're building in the community. If you like what you see, we'd love to talk with you. About BMI Inc.: Automotive Excellence Since 1973!Family-Oriented—State-of-the-Art FacilitySince 1973, "Buddy Isles" has been a trusted name in the Littleton community. What began as a one-bay shop founded by Buddy Isles Sr. has grown into a 55,000 sq. ft., state-of-the-art facility—now proudly led by Buddy Isles Jr. and his wife, Morgan. Built on passion, family values, and quality craftsmanship, our shop offers full-service automotive repair, restoration, body work, towing, tires, and custom builds—all under one roof.

We're more than just a place to work; we're a family-oriented business that believes in taking care of our team. Our facility is clean, organized, and climate-controlled for year-round comfort. We offer competitive pay with bonus opportunities, paid training, health insurance, vacation, and major holidays off. Most importantly, we respect your time—no Saturdays required, so you can enjoy a true work-life balance. With a 4.7-star rating on Google and a supportive team culture, Buddy Isles Tire & Automotive is a place where you can grow your career and be proud of the work you do.

If you're passionate about the automotive industry and want to be part of something meaningful, we'd love to hear from you.