Luxury Automotive Service Advisors

Luxury Automotive Service Advisors Audi Charlotte - 5.0 Matthews, NC Job Details Full-time $65,000 - $120,000 a year 6 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Vision insurance 401(k) matching Opportunities for advancement Qualifications Service writing Customer communication Greeting customers Mid-level Driver's License Driving CDK 2 years Communication skills Dealership experience Mechanical knowledge Full Job Description 9300 E Independence Blvd., Matthews, NC 28105 Luxury Automotive Service Advisor $65,000 - $120,000+ a Year! Full-time | 2+ Years of Experience Required Advance your Career with the #1 Audi Dealership in North Carolina - 20 Years Running! Audi Charlotte is hiring a professional, customer-focused Service Advisor to join our award-winning team. If you're passionate about luxury vehicles, take pride in providing a premium customer experience, and have experience in a fast-moving service department, this is a powerful opportunity to grow with a top-tier dealership.

We offer:

Competitive annual pay: $65,000 - $120,000+ , including bonuses Paid vacation and holidays Medical, dental, and vision insurance 401(k) retirement plan with company match Flexible spending account Supplemental short- and long-term disability insurance Advancement opportunities within a growing automotive group Supportive management team and positive, cooperative work environment

Responsibilities:

Greet customers and assess service needs professionally and efficiently Write repair orders and communicate clearly with technicians and customers Provide timely updates and maintain communication throughout the service process Review completed repairs with customers and ensure all concerns are addressed Schedule service, maintenance, and recall work, optimizing shop capacity Ensure high levels of customer satisfaction and repeat business

Requirements:

2+ years of experience as a Service Advisor or in a dealership service department Knowledge of vehicle mechanical systems Strong communication, organizational, and customer service skills CDK and high-line brand experience preferred Professional appearance and a team-oriented mindset Valid driver's license with a clean driving record Must be able to work some Saturdays Must pass pre-employment screening (background, MVR, drug test) We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.