Experienced Automotive Service Advisor

Experienced Automotive Service Advisor Impex Auto Sales - 4.1 Reidsville, NC Job Details Full-time $60,000 - $90,000 a year 1 hour ago Benefits Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Qualifications Service writing Phone communication Car wash Automotive service Appointment scheduling Full Job Description Impex Chevrolet - GMC is looking for a Service Advisor. As a Service Advisor, you will own our customer's experience in service. You are the first point of contact with our customers for product offerings, inventory needs, technician scheduling and customer service. This is a full time Position. Job Summary Greet Customers and advise of work required for their vehicles, in a professional and friendly manner. Ensuring the best possible level of customer satisfaction. General Responsibilities Performs a full customer greeting along with a full vehicle walk around. Review every vehicle's history with the customer to recommend any required maintenance or repairs. Ensure the service department phones are answered in a timely fashion and make customer appointments. Ensure each vehicle is scanned with the e-advisor stick. Write clear work order stories for the technicians to aid in clear communication. Review the multi point inspections with each customer and sell the required repairs. Ensure all customers receive proper follow-up regularly throughout the service visit. Verify that pictures and/or video are attached to every quote and sent to the customer by both email and text message. Ensure all customer cars receive the complimentary car wash and inspect that the car is clean and ready for the customer. Ensure each completed repair order is closed and matches the estimate the customer received. Ensure at the end of the service visit, each customer's car is brought up for them and they are walked out to the vehicle and receive a full explanation of the services completed. Ensure repair orders are closed unless the vehicle is staying on the premises or warranty is to be claimed. Ensure that parts are prepaid if a customer is leaving and returning for any repairs at a later date. Use any and all safety regulations to ensure a safe environment for all and report any violations to the immediate supervisor. The company reserves the right to add or change duties at any time. Impex Auto Group is a family-owned, full-service dealership located in Reidsville, North Carolina. As the largest independent pre-owned car dealer in central North Carolina, we are committed to delivering a top-notch retail experience for our customers. Our success is driven by our people, and we prioritize building trust with employees, customers, and partners. Impex Chevrolet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws.

Job Type:

Full-time Pay:

$60,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance

Experience:

Service Advisor:

2 years (Required) Ability to

Commute:

Reidsville, NC 27320 (Required) Ability to

Relocate:

Reidsville, NC 27320: Relocate before starting work (Required)

Work Location:

In person