Automotive Service Advisor

PROFESSIONAL SUMMARY

Driven Automotive Service Advisor with experience in high-volume dealership environments. Skilled in delivering top-tier customer service while maximizing service lane performance. Proficient in CDK DMS and Total Customer Connect (TCC) to manage workflow, improve efficiency, and increase RO value. Motivated to be a top performer and contribute to the continued success of Scarsdale Ford .

CORE SKILLS CDK DMS

& Repair Order Management TCC Shop Flow & Dispatching Upselling via MPI / Menu Presentation Customer Retention & CSI Excellence High-Volume Service Lane Operations Warranty & Internal Billing

EXPERIENCE

Automotive Service Advisor Managed 10+ repair orders daily in a fast-paced service lane Utilized CDK for accurate RO processing and billing Coordinated workflow through TCC to improve shop efficiency Increased RO value through effective maintenance recommendations Maintained strong CSI through clear communication and follow-up

KEY RESULTS

Consistently improved RO averages and closing ratios Delivered high CSI scores above dealership benchmarks Supported efficient shop flow and reduced wait times

OBJECTIVE

To join Scarsdale Ford as a Service Advisor, contributing to a high-performing team while delivering exceptional customer experience and maximizing service department results.

Pay:

$85,000.00 - $150,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person