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Service Manager High Volume Automotive Dealership
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Brunswick Auto Mart
Brunswick, OH (In Person)
$130,000 Salary, Full-Time
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Job Description
Brunswick Chrysler Dodge Jeep Ram | Brunswick Auto MartLead the Service Department at Ohio's #1 CDJR Dealership Brunswick Chrysler Dodge Jeep Ram is seeking an experienced and driven Service Manager to lead our high-volume service department. As Ohio's #1 CDJR dealership, our service operation handles a substantial volume of customer-pay, warranty, maintenance, diesel, and diagnostic work. We are looking for a proven automotive service leader with a track record of building strong teams, delivering exceptional customer satisfaction, driving profitability, and maintaining operational excellence. This is an outstanding opportunity for an experienced Service Manager, Assistant Service Manager, or Fixed Operations professional ready to join one of Ohio's most successful automotive organizations. Responsibilities Oversee all daily operations of the service department Lead, coach, and develop service advisors, technicians, dispatchers, porters, and support staff Drive service department sales, profitability, and overall performance Monitor and improve customer satisfaction scores and online reputation Ensure efficient workflow between service advisors, technicians, warranty administration, and parts departments Review repair orders and department metrics to maximize productivity and profitability Recruit, train, and retain top service personnel Maintain compliance with manufacturer policies, warranty requirements, and dealership procedures Manage department expenses, labor performance, and operational efficiency Foster a positive culture focused on teamwork, accountability, and customer service excellence Qualifications Minimum 5 Years of Automotive Service Management Experience Required Previous CDJR/Stellantis Experience Strongly Preferred Proven Track Record of Successfully Managing a High-Volume Service Department Strong Leadership and Team-Building Skills Experience Managing Service Advisors, Technicians, and Fixed Operations Personnel Strong Understanding of Service Department Financials and Key Performance Indicators Excellent Customer Service and Conflict Resolution Skills Reynolds & Reynolds Experience Preferred Valid Driver's License with Acceptable Driving Record What We Offer Competitive Compensation Package Performance-Based Bonus Opportunities Medical, Dental & Vision Insurance 401(k) with Company Match Paid Vacation and Holidays Employee Vehicle Purchase Program Ongoing Professional Development Opportunity to Lead One of Ohio's Top Automotive Service Departments Why Brunswick CDJR? Ohio's #1 CDJR Dealership Part of Brunswick Auto Mart, One of Ohio's Largest Automotive Groups Family-Owned and Operated Since 1981 Strong Customer Base and High Service Volume Excellent Reputation Throughout Northeast Ohio Long-Term Career Growth Opportunities If you are an experienced automotive service leader looking to take the next step in your career with a dealership committed to growth, customer satisfaction, and operational excellence, we encourage you to apply today. Join the team at Brunswick CDJR and help lead the service department at Ohio's #1 Chrysler Dodge Jeep Ram dealership.