At Coughlin Kia of Lancaster, we've got more business than we can handle and we need you! We are currently looking for an experienced Service Writer/Advisor for our Quicklane at our location. The Service Advisor serves as the primary point of contact for all automotive service customers. As a Service Advisor you will own the customer experience in the service lane and are the first point of contact for the customer as it relates to their vehicle: status, repairs and diagnostics. You need to be well-versed in product offerings, inventory needs, technician scheduling and customer service. We're one of Central Ohio's fastest-growing dealer groups, representing 13 brands across 17 locations including Newark, Pataskala, Circleville, Heath, and more. Our success is built on a commitment to quality, service, and community - powered by great people.

Responsibilities:

Answer service calls, set and confirm appointments Write repair orders Act as a liaison between the technician and customer Assist your client through the service process. Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications:

previous experience Strong record of positive customer satisfaction results Organized and friendly personality Fantastic communication skills with your customers Professional personal appearance Team oriented and self-motivated Able to work with little supervision Clean driving record

Coughlin Offers:

Competitive pay plan Medical, Vision, and Dental Insurance Company matched 401k Short Term and Long-Term Disability Life Insurance Paid vacations/Company holidays Employee Discounts Ongoing professional development and Excellent opportunity for advancement Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed. Apply Now Complete our quick 3-minute mobile-friendly application and let's connect.