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RCD RV Supercenter
RV Service Advisor
Career Insights for Automotive Service Technician / Mechanic
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Scorecard
Based on Ohio data
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What they do
An Automotive Service Technician or Mechanic repairs and performs maintenance on cars and smaller trucks; may conduct auto inspections.
$47,257 / year median in Ohio
+7% projected growth
Job Description
Service Advisor RCD RV | Full-Time Join the RCD RV Team For more than 50 years, RCD RV has built its reputation by taking care of our customers and our people. We are looking for a Service Advisor who is organized, customer-focused, dependable, and takes ownership of getting things done right. The Service Advisor is the primary connection between our customers and Service Department, guiding each customer through the repair process from check-in through final delivery. What You'll Do Serve as the primary point of contact for service customers. Listen to customer concerns and accurately document repairs on repair orders. Create and manage accurate repair orders from check-in through final billing. Communicate repair progress, estimates, parts availability, delays, and completion dates. Coordinate with Technicians, Parts, Detail, Sales, and management to keep repairs moving. Prepare accurate estimates and obtain required warranty, insurance, and extended-service-contract approvals. Recommend maintenance, repairs, accessories, and upgrades that provide value to the customer. Work toward department labor, sales, profitability, and customer-satisfaction goals. Monitor repair progress and ensure completed work meets RCD RV quality standards. Confirm customer satisfaction before delivery and address concerns promptly. Maintain accurate documentation and follow manufacturer warranty and dealership procedures. Assist with dealership events, shows, promotions, and other responsibilities as needed. What We're Looking For Excellent customer service and communication skills. Strong organization and attention to detail. Ability to manage multiple customers and repair orders simultaneously. Strong problem-solving skills and a "take ownership" mentality. Professional, dependable, and team-oriented. Comfortable discussing repairs, estimates, costs, and timelines with customers. Willingness to learn RV systems, products, and service procedures. RV, automotive, marine, powersports, or service-advisor experience is preferred, but we will train the right candidate. Our Core Values At RCD RV, our Core Values aren't just words—they are how we expect our team to work every day: We Own It — Take responsibility and follow through. We Win as a Team — Support each other and work together. We Put the Customer First — Build relationships, not transactions. We Take Pride in Our Work — Do quality work and pay attention to the details. We Get Better Every Day — Learn, accept feedback, and improve. We Do the Right Thing — Lead with honesty, fairness, respect, and integrity. Accountability & Performance At RCD RV, how you achieve results is just as important as the results themselves. Success in this role means delivering strong results while consistently demonstrating our Core Values. We expect every employee to take ownership, communicate proactively, follow through on commitments, work well with others, accept coaching, and focus on solutions. Employees who consistently perform and live our Core Values will be recognized, developed, and provided opportunities for growth. Join RCD RV If you're ready to take ownership, provide an exceptional customer experience, and be part of a team that takes pride in what it does, we'd like to meet you.