Automotive BDC Service Support Specialist
- Full-time
- Volkswagen
- Mentor Classic Auto Group
- 4.
0 Mentor, OH Job Details Full-time 5 days ago Benefits Paid training Paid holidays Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Qualifications Customer communication Full Job Description
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Service BDC Support Specialist Classic Volkswagen
- Mentor, Ohio Jumpstart Your Career with Classic Volkswagen!
Are you organized, customer-focused, and ready to grow your career in the automotive industry? Classic Volkswagen in Mentor, part of the award-winning Classic Auto Group, is seeking a Service BDC Support Specialist to join our fast-paced, customer-focused service department. This is an excellent opportunity for someone who enjoys helping customers, coordinating service appointments, supporting a busy service team, and creating an exceptional customer experience. Why Join Classic Volkswagen? We offer more than a job—we offer a career path with opportunities for advancement within one of Northeast Ohio's most respected automotive groups. Benefits & Perks Comprehensive paid training Weekly pay via direct deposit Competitive compensation with advancement opportunities Medical, dental, vision, prescription, and life insurance coverage Employee Assistance Program (EAP) 401(k) Plan with company contribution after just 2 months Up to 3 weeks of Paid Time Off annually (2 weeks available during your first year) Holiday Pay starting on Day One Factory-sponsored vehicle purchasing programs Employee discounts on service and parts Strong promote-from-within culture What You'll Do As a Service BDC Support Specialist, your responsibilities will include: Answering inbound service calls, emails, and online appointment requests Scheduling service appointments and coordinating with service advisors Making outbound follow-up calls for maintenance reminders, declined services, and upcoming appointments Maintaining accurate customer and vehicle information in dealership systems Providing outstanding customer service and communication throughout the service process Supporting service department operations through consistent customer engagement and organization Assisting in achieving customer satisfaction and retention goals What We're Looking For Friendly, professional, and customer-service-oriented attitude Strong verbal and written communication skills Ability to multitask in a fast-paced environment Strong organizational and computer skills Dependable, motivated, and eager to learn Previous customer service, call center, receptionist, or automotive experience is a plus, but not required Valid driver's license preferred About Classic Auto Group Founded in 1979 in Mentor, Ohio, Classic Auto Group has grown from a single dealership into one of the nation's top-ranked automotive groups, representing 19 brands across 17 locations throughout Northeast Ohio. Apply today and start building your future with Classic Volkswagen! Learn more at www.driveclassic.com
